Ring and Hippo Insurance - Account Linking and Smart Home Discount Setup

Purpose

Use this procedure when a customer wants to link a Ring account with a Hippo Insurance account to qualify for eligible smart home insurance discounts.

Customer Symptoms

Customer wants to:

• Link Ring to Hippo Insurance
• Receive a smart home insurance discount
• Verify Ring account linking status
• Understand what information is shared with Hippo
• Unlink Ring and Hippo accounts
• Understand how monitoring affects insurance discounts

Requirements

Before linking accounts:

• Ring Alarm must be set up and active in the Ring app.
• Customer must have an active Hippo Insurance policy.
• Customer must have access to the Hippo Customer Portal.
• Customer must authorize data sharing between Ring and Hippo.

Configuration Steps

Link Ring and Hippo Accounts

1. Sign into the Hippo Customer Portal.
2. Select the Smart Home section.
3. Select Link My Account.
4. Sign into the Ring account when prompted.
5. Authorize data sharing.
6. Complete the linking process.
7. Wait up to 1–2 days for linking status to update.

Information Shared With Hippo

When accounts are linked, Hippo may receive:

• Device type information
• Device online status
• Professional monitoring enrollment status

Hippo may periodically request updated status information for eligible devices.

Professional Monitoring and Discounts

Customers enrolled in eligible Ring monitoring plans may qualify for additional insurance discounts through Hippo.

Changes to monitoring enrollment may affect discount eligibility as determined by Hippo.

Unlink Ring and Hippo Accounts

1. Open the Ring app.
2. Navigate to Control Center.
3. Locate linked third-party services.
4. Select Hippo Insurance.
5. Disable or remove the account link.

Important Information

Canceling Hippo Insurance

If a Hippo policy is canceled:

• Hippo will stop requesting account information from Ring.
• The account link can also be removed manually through the Ring app.

Canceling a Ring Subscription

If a Ring subscription is canceled:

• Hippo may receive updated subscription status information.
• Insurance discounts may be affected.

Changing Monitoring Status

If monitoring enrollment changes:

• Hippo may receive updated monitoring status information.
• Insurance discounts may be adjusted.

Troubleshooting Steps

Linking Status Not Updated

1. Verify account authorization was completed.
2. Verify Ring Alarm is active.
3. Wait up to 48 hours for synchronization.
4. Sign out and back into the Hippo Customer Portal.
5. Contact Hippo if status remains unchanged.

Unable to Link Accounts

1. Verify Ring account credentials.
2. Verify Hippo Customer Portal access.
3. Confirm Ring Alarm setup is complete.
4. Retry the authorization process.

Expected Outcome

The Ring account is successfully linked to the Hippo Insurance account, allowing Hippo to verify eligible smart home features and apply any available policy benefits.