Goodnight Automation – Configuration Request Workflow

Purpose

This workflow is used when a customer wants their home to automatically prepare for nighttime by securing the property, adjusting comfort settings, turning off unnecessary devices, and activating bedtime routines.

The goal is to improve security, convenience, comfort, and energy efficiency using the customer's existing smart home ecosystem before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

• Create a Goodnight routine
• Secure my home at bedtime
• Turn everything off at night
• Create a bedtime automation
• Lock my doors automatically
• Turn off lights at bedtime
• Set my thermostat at night
• Prepare my home for sleep
• Create a nighttime routine
• Automate my house before bed

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Smart Living

Request Type:

Goodnight Automation

Status:

New

Step 2 – In Review

Determine the customer's goals.

Security

Examples:

• Lock doors
• Close garage doors
• Arm security systems
• Verify cameras are online

Comfort

Examples:

• Adjust thermostat
• Activate bedroom lighting scenes
• Turn on white noise devices

Energy Savings

Examples:

• Turn off unused lights
• Shut down unnecessary devices
• Reduce HVAC usage

Convenience

Examples:

• One-command bedtime routine
• Voice-activated automation
• Scheduled bedtime automation

Step 3 – Information Collection

Collect:

Existing Smart Home Devices

Examples:

• Alexa
• SmartThings
• Ring
• ADT
• Cameras
• Smart locks
• MyQ garage controllers
• ecobee
• Nest
• Smart lighting
• Smart plugs

Bedtime Preferences

Examples:

• Typical bedtime
• Scheduled automation
• Voice command activation

Family Requirements

Examples:

• Multiple occupants
• Children's rooms
• Senior family members

Customer Goals

Examples:

• Security
• Comfort
• Energy savings
• Convenience

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

• Existing devices
• Bedtime preferences
• Family requirements
• Automation goals

The SmartHomeConcierge.ai Bot begins bedtime automation analysis.

Step 5 – Goodnight Automation Assessment

Security Review

Review:

• Smart locks
• Garage doors
• Cameras
• Security systems

Determine:

• Security actions that should occur nightly

Lighting Review

Review:

• Interior lighting
• Exterior lighting
• Bedroom lighting

Determine:

• Lights to turn off
• Lights to leave on

Comfort Review

Review:

• Thermostat settings
• Sleep preferences
• Temperature schedules

Determine:

• Nighttime comfort adjustments

Energy Review

Review:

• Devices left running
• Unnecessary lighting
• High-energy devices

Determine:

• Energy-saving opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Routines

Examples:

• Alexa routines
• SmartThings automations

Existing Device Features

Examples:

• Lock schedules
• Thermostat schedules
• Lighting schedules

Bedtime Notifications

Examples:

• Open door alerts
• Open garage alerts
• Security reminders

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Smart Locks

• Auto-lock
• Lock verification

MyQ

• Garage status verification
• Auto-close reminders

Cameras

• Security monitoring
• Nighttime alerts

Thermostats

• Sleep comfort settings
• Energy-saving schedules

Level 3 – Goodnight Enhancement Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Smart Locks

Improve nighttime security.

Smart Lighting

Improve bedtime convenience.

Smart Thermostats

Improve sleep comfort.

Smart Plugs

Control lamps and electronics.

Security Systems

Improve overnight protection.

Step 7 – SmartHomeConcierge.ai Configuration Services

SmartHomeConcierge.ai may assist with:

Routine Configuration

• Bedtime routines
• Scheduled automations
• Voice-triggered automations

Device Configuration

• Lock settings
• Lighting settings
• Thermostat settings
• Garage settings

Smart Home Integration

• Alexa integration
• SmartThings integration
• Security system integration

Notification Configuration

• Security reminders
• Open-door alerts
• Garage alerts

Step 8 – Example Goodnight Automation

Example:

When Goodnight routine is activated:

• All exterior doors checked and locked
• Garage door status verified and closed if open
• Security system armed
• Interior lights turned off
• Selected night lights remain on
• Thermostat switches to sleep settings
• Unnecessary smart plugs turn off
• Cameras remain active
• Customer receives confirmation notification

Step 9 – Recommended Enhancements

Additional recommendations may include:

Smart Locks

Improve overnight security.

Smart Lighting

Create nighttime scenes.

Smart Plugs

Reduce overnight energy consumption.

Security Systems

Improve protection while sleeping.

Cameras

Monitor overnight activity.

Step 10 – Customer Response

Example:

"We reviewed your smart home devices, security requirements, bedtime preferences, and energy-saving goals. Several opportunities were identified to create a Goodnight Automation that improves security, comfort, convenience, and efficiency using your existing equipment."

Step 11 – Resolved

Work Completed:

• Device review completed
• Automation opportunities identified
• Goodnight workflow created
• Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai Goodnight automation recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 12 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

• Devices involved
• Bedtime triggers
• Automations created
• Security actions
• Customer preferences
• Customer outcome

Freshdesk Bot Learning

Capture:

• Common bedtime automation requests
• Successful automation workflows
• Popular Goodnight routines

SmartHomeConcierge.ai Bot Learning

Learn:

• Successful bedtime automations
• Customer security preferences
• Effective nighttime workflows
• Future automation opportunities

Goal

The goal of this workflow is to automatically secure, optimize, and prepare the customer's home for nighttime using their existing smart home ecosystem while improving security, comfort, convenience, and energy efficiency before recommending additional equipment purchases.