GPS Pet Tracking – Configuration Request Workflow

Purpose

This workflow is used when a customer wants to track a pet's location, receive escape alerts, monitor pet activity, create safe zones, or improve pet safety using GPS-enabled devices and smart home integrations.

The goal is to improve pet safety, recovery, and awareness while integrating pet tracking into the customer's existing smart home ecosystem.

Customer Trigger Phrases

Examples:

• I want to track my dog
• My pet keeps escaping
• I need a GPS collar
• Alert me if my pet leaves the yard
• Track my pet from my phone
• Create a pet safe zone
• Monitor my pet's location
• Improve pet safety
• I want escape notifications
• Help me find my pet if it gets lost

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Pets

Request Type:

GPS Pet Tracking

Status:

New

Step 2 – In Review

Determine the customer's goals.

Escape Prevention

Examples:

• Pet jumps fence
• Pet digs under fence
• Pet slips out doors

Location Awareness

Examples:

• Real-time tracking
• Travel monitoring
• Outdoor activity monitoring

Pet Safety

Examples:

• Elderly pets
• Medical concerns
• High-value pets

Family Notifications

Examples:

• Multiple family members need alerts
• Shared pet monitoring

Step 3 – Information Collection

Collect:

Pet Information

• Pet name
• Breed
• Age
• Weight
• Number of pets

Property Information

• House
• Apartment
• Condo
• Rural property

Existing Smart Home Devices

Examples:

• Cameras
• Smart doggy doors
• Alexa
• SmartThings
• Motion sensors

Customer Concerns

Examples:

• Escapes
• Fence jumping
• Door runners
• Traveling with pets

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

• Pet information
• Property information
• Existing devices
• Customer concerns

The SmartHomeConcierge.ai Bot begins GPS tracking analysis.

Step 5 – GPS Tracking Assessment

Escape Risk Review

Review:

• Yard security
• Fence conditions
• Gate conditions
• Previous escape history

Determine:

• Likelihood of escapes
• Monitoring opportunities

Activity Review

Review:

• Outdoor activity
• Travel habits
• Walking routines

Determine:

• Tracking requirements

Notification Review

Determine:

• Immediate alerts required
• Family notification requirements
• Emergency contact requirements

Smart Home Review

Review:

• Cameras
• Doggy doors
• Motion sensors
• Existing pet monitoring

Determine:

• Integration opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Cameras

Examples:

• Monitor gates
• Monitor yards
• Monitor doggy doors

Existing Notifications

Examples:

• Motion alerts
• Activity alerts

Existing Automations

Examples:

• Gate monitoring
• Yard activity alerts

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Existing GPS Collars

• Geofence setup
• Activity tracking
• Family sharing

Existing Cameras

• Escape monitoring
• Activity monitoring

Alexa

• Pet-related notifications

SmartThings

• Pet safety automations

Level 3 – GPS Tracking Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

GPS Pet Collars

Examples:

• Fi
• Tractive
• Whistle

Smart Doggy Doors

Track pet entry and exit.

Outdoor Cameras

Monitor yards and gates.

Motion Sensors

Expand monitoring coverage.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform physical installations.

Customer is responsible for:

• GPS collar purchase
• Collar fitting
• Device charging

Some installations may require:

• Camera installer
• Handyman
• Contractor

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

• Account creation
• Device registration
• GPS activation

Notification Configuration

• Escape alerts
• Geofence alerts
• Activity alerts

Family Sharing Setup

• Shared access
• Emergency contacts

Smart Home Integration

• Camera integration
• Alexa integration
• SmartThings integration

Step 9 – Example GPS Pet Tracking Workflow

Example:

When Luna leaves the designated safe zone:

• GPS collar detects boundary crossing
• Immediate notification sent
• Family members alerted
• Customer can view live location
• Outdoor cameras reviewed if available
• Pet activity history recorded

Advanced workflow:

• Doggy door logs exit
• Camera records activity
• GPS tracking begins
• Customer receives location updates

Step 10 – Recommended Enhancements

Additional recommendations may include:

Smart Doggy Doors

Track entry and exit activity.

Outdoor Cameras

Monitor gates and fences.

Pet Monitoring Systems

Improve overall visibility.

Smart Lighting

Improve nighttime visibility.

Whole Yard Security Review

Reduce escape opportunities.

Step 11 – Customer Response

Example:

"We reviewed your pet's activity patterns, property layout, existing smart devices, and safety concerns. Several opportunities were identified to improve pet safety, escape awareness, and location monitoring using GPS tracking and your existing smart home ecosystem."

Step 12 – Resolved

Work Completed:

• Pet safety review completed
• GPS tracking review completed
• Monitoring opportunities identified
• Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai GPS pet tracking recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 13 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

• Pet type
• Property type
• Escape concerns
• GPS solution selected
• Automations created
• Customer outcome

Freshdesk Bot Learning

Capture:

• Common pet escape concerns
• Successful GPS tracking solutions
• Effective geofence configurations

SmartHomeConcierge.ai Bot Learning

Learn:

• Successful GPS pet tracking configurations
• Common pet safety risks
• Effective alert strategies
• Future pet protection recommendations

Goal

The goal of this workflow is to improve pet safety, reduce escape risks, provide real-time location awareness, and integrate GPS tracking into the customer's existing smart home ecosystem while creating a complete pet protection solution.