Fence & Property Perimeter Monitoring – Configuration Request Workflow

Created by Lamont Gibson, Modified on Tue, 23 Jun at 7:14 AM by Lamont Gibson

Purpose

This workflow is used when a customer wants to monitor fence lines, property boundaries, side yards, backyard perimeters, gates, restricted areas, or overall property security using smart home technology.

The goal is to improve perimeter awareness, security, intrusion detection, family safety, pet safety, and property visibility while maximizing existing smart home capabilities before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

Monitor my property line
Secure my backyard fence
Alert me when someone enters my yard
Monitor my fence line
Improve perimeter security
Protect my property boundaries
Monitor side yard activity
Create a perimeter security system
Prevent trespassing
Monitor my entire property

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Smart Security

Request Type:

Fence & Property Perimeter Monitoring

Status:

New

Step 2 – In Review

Determine the customer's goals.

Security

Examples:

Detect trespassers
Monitor fence lines
Improve perimeter awareness

Family Safety

Examples:

Monitor children
Monitor backyard activity
Prevent unauthorized access

Pet Safety

Examples:

Prevent pet escapes
Monitor gates
Monitor backyard boundaries

Property Protection

Examples:

Prevent vandalism
Monitor remote areas
Protect equipment and sheds

Step 3 – Information Collection

Collect:

Property Information

Residential lot
Corner lot
Acreage property
Ranch
Estate

Perimeter Information

Examples:

Wood fence
Iron fence
Privacy fence
Chain-link fence
Open property boundary

Existing Devices

Examples:

Cameras
Floodlights
Motion sensors
Door sensors
Gate controllers
Security systems

Existing Smart Home Devices

Examples:

Alexa
SmartThings
Ring
Nest
Outdoor lighting

Customer Concerns

Examples:

Trespassing
Pet escapes
Backyard activity
Nighttime security
Blind spots

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

Property information
Fence information
Existing devices
Customer concerns

The SmartHomeConcierge.ai Bot begins perimeter analysis.

Step 5 – Perimeter Assessment

Coverage Review

Review:

Fence lines
Property boundaries
Side yards
Backyard access points

Determine:

Coverage gaps
Blind spots

Camera Review

Review:

Existing camera placement
Recording zones
Night vision coverage

Determine:

Monitoring opportunities

Lighting Review

Review:

Security lighting
Motion lighting
Dark areas

Determine:

Visibility improvements

Notification Review

Review:

Motion alerts
Camera alerts
Security notifications

Determine:

Alert optimization opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Cameras

Examples:

Activity zones
Motion sensitivity
Recording schedules

Existing Floodlights

Examples:

Motion activation
Brightness settings
Scheduling

Existing Alerts

Examples:

Person detection alerts
Motion alerts
Security notifications

Existing Gate Monitoring

Examples:

Gate alerts
Entry notifications

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Ring

Smart alerts
Person detection
Motion zones

Nest

Activity zones
Familiar face detection
Smart notifications

Alexa

Security announcements
Perimeter alerts

SmartThings

Perimeter automations
Security workflows

Level 3 – Perimeter Monitoring Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Outdoor Security Cameras

Improve fence line visibility.

Smart Floodlights

Improve nighttime security.

Motion Sensors

Expand perimeter detection.

Gate Sensors

Monitor access points.

Property Boundary Monitoring Systems

Enhance perimeter awareness.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform fencing work, security installations, electrical work, trenching, or physical installations.

Customer may require:

Security installer
Electrician
Fence contractor

The installer is responsible for:

Equipment installation
Wiring
Operational testing

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

Account creation
Device registration
Wi-Fi connection

Alert Configuration

Fence line alerts
Motion alerts
Person detection alerts
Gate alerts

Smart Home Integration

Alexa integration
SmartThings integration
Camera integration
Outdoor lighting integration

Automation Configuration

Examples:

Motion detected near fence → floodlights activate
Person detected in backyard → notification sent
Gate opened → customer alerted
After-hours perimeter activity → security workflow activated

Step 9 – Example Perimeter Monitoring Workflow

Example:

Daytime Activity:

Camera monitors fence line
Motion events recorded
Customer receives important alerts

Night Security Workflow:

Motion detected near rear fence
Floodlights activate
Camera recording begins
Customer receives notification

Pet Safety Workflow:

Gate opens unexpectedly
Immediate alert sent
Customer reviews live camera feed
Pet escape risk reduced

Step 10 – Recommended Enhancements

Additional recommendations may include:

Driveway Monitoring

Improve front property awareness.

Gate & Entry Automation

Improve access control.

Smart Outdoor Lighting

Improve visibility.

Whole Home Security Review

Expand perimeter protection.

GPS Pet Tracking

Improve pet safety.

Step 11 – Customer Response

Example:

"We reviewed your fence lines, property boundaries, security concerns, and existing smart home devices. Several opportunities were identified to improve perimeter awareness, property protection, and security automation using your existing smart home ecosystem."

Step 12 – Resolved

Work Completed:

Perimeter review completed
Camera review completed
Security review completed
Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai perimeter monitoring recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 13 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

Property type
Fence type
Security goals
Devices involved
Automations created
Recommendations provided
Customer outcome

Freshdesk Bot Learning

Capture:

Common perimeter security concerns
Successful monitoring strategies
Effective alert configurations

SmartHomeConcierge.ai Bot Learning

Learn:

Successful perimeter monitoring configurations
Common property security challenges
Effective automation workflows
Future security recommendations

Goal

The goal of this workflow is to improve perimeter awareness, property protection, family safety, pet safety, and overall security through intelligent fence and property boundary monitoring integrated into the customer's existing smart home ecosystem before recommending additional equipment purchases.