Arlo - Overview

Created by Lamont Gibson, Modified on Sat, 27 Jun at 8:24 PM by Lamont Gibson

Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the manufacturer's ecosystem. It provides a comprehensive summary of products, platform features, subscription services, mobile app capabilities, integrations, and common configuration categories used by technicians when assisting customers and creating device-specific configuration articles.

Core Hardware Features

These features vary by specific camera or doorbell model (e.g., Ultra, Pro, Essential series):

Video Resolution: Options ranging from 1080p HD, 2K, up to 4K Ultra HD.
Power Options: 100% wire-free (rechargeable battery), wired, and solar-powered compatibility.
Connectivity: Connects directly via Wi-Fi or LTE (e.g., Arlo Go 2).
Audio: Two-way audio with noise cancellation to hear and speak with visitors.
Night Vision: Full-color night vision or infrared (black and white).
Lighting: Built-in motion-activated spotlights on specific models (like the Arlo Essential XL and Floodlights).
Durability: Weather-resistant housing for outdoor placements.
Field of View: Ultra-wide lenses with automated auto-zoom, tracking, and panoramic tilt/pan features.
Local Storage: Ability to save footage to a USB drive via an Arlo SmartHub or Base Station.

Arlo Secure Subscription Services

Subscribing to Arlo Secure unlocks advanced AI-powered intelligence and professional safety services:

AI & Detection Features (Early Warning System):

Advanced Object Detection: Differentiates between people, animals, vehicles, and packages.
Custom Activity Zones: Draw specific areas in your camera's view to only receive alerts for what matters most.
Audio Alerts: Detection for specific noises like fire alarms, carbon monoxide detectors, and breaking glass.
Fire Detection: Early-warning capabilities utilizing intelligent algorithms.
Event Captions & Lock Screen Preview: See short animated clips of alerts directly on your phone's lock screen.

Professional Monitoring & Safety (Arlo Secure Premium):

24/7 Professional Monitoring: Live security experts monitor your alarm triggers around the clock.
24/7 Emergency Response: One-touch emergency SOS inside the app to immediately dispatch local fire, police, or medical responders.
Continuous Video Recording (CVR): 24/7 CCTV-style cloud recording when cameras are plugged into AC power.
Cloud Storage: Stores video history securely in the cloud for up to 60 days.

Everyday Perks:

Theft Replacement: If your Arlo device is stolen, Arlo provides a replacement.
VIP Support & Discounts: Priority customer care and exclusive store discounts on Arlo.com.

Free Features (No Subscription)

Without a paid subscription plan, you can still utilize these base functions on supported cameras:

Live streaming of your video feed.
Real-time motion detection push notifications.
Two-way audio communication.
Local video storage via a connected Base Station or SmartHub.