Sure Petcare – Smart Pet Doors, Feeders & Connected Pet Care Ecosystem Overview

Created by Lamont Gibson, Modified on Sun, 5 Jul at 3:59 PM by Lamont Gibson

Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Sure Petcare ecosystem. It provides a comprehensive summary of products, platform features, mobile app capabilities, subscription services, microchip technology, pet monitoring features, integrations, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Sure Petcare specializes in intelligent pet access, feeding, hydration, and behavior monitoring using microchip recognition technology to create individualized care for pets. Most connected products communicate through the Sure Petcare Hub and Sure Petcare App.

Supported Products

Smart Pet Doors

SureFlap Microchip Cat Flap
SureFlap Microchip Cat Flap Connect
SureFlap Microchip Pet Door
SureFlap Microchip Pet Door Connect
DualScan Cat Flap

Smart Feeding

SureFeed Microchip Pet Feeder
SureFeed Microchip Pet Feeder Connect
SureFeed Sealed Pet Bowl
Rear Cover Accessories

Smart Hydration

Felaqua Connect

Pet Monitoring

Animo Activity & Behavior Monitor

Connectivity

Sure Petcare Hub
Sure Petcare RFID Collar Tags

Mobile Applications

Sure Petcare App
Sure Petcare Animo App

Mobile App Features

Feature	Description
Device Management	Add, organize, rename, and manage connected pet devices.
Pet Profiles	Create profiles for each pet using their microchip or RFID tag.
Feeding Monitoring	Track feeding habits and portion sizes.
Drinking Monitoring	Track hydration and water consumption.
Pet Activity	Monitor indoor/outdoor activity and behavior.
Notifications	Receive alerts when pets eat, drink, or use the pet door.
Household Sharing	Invite family members or pet sitters to access devices.
Pet Reports	Export pet activity reports for veterinary review.

The Sure Petcare App provides timelines, health trends, household sharing, and remote management for compatible Connect devices. A Sure Petcare Hub is required for connected products.

Subscription Services

Free Features

Remote Device Monitoring
Feeding History
Drinking History
Pet Door Activity
Push Notifications
Pet Reports
Household Sharing
Firmware Updates

Premium Services

Most Sure Petcare Connect products do not require a monthly subscription.
Connected products require a Sure Petcare Hub for cloud connectivity and remote control.

Core Hardware Features

Feature	Description
Microchip Recognition	Identifies pets using implanted microchips or RFID collar tags.
Selective Pet Access	Allows only authorized pets through compatible pet doors.
RFID Feeding	Prevents food stealing in multi-pet households.
Hydration Monitoring	Measures individual water consumption.
Indoor/Outdoor Tracking	Records when pets leave or return home.
Activity Monitoring	Tracks exercise, rest, scratching, and behavior using Animo.

Feeding Features

Microchip Feeding
RFID Feeding
Portion Control
Feeding History
Feeding Trends
Food Remaining Monitoring
Multi-Pet Feeding
Prescription Diet Support
Scheduled Feeding Records
Pet Weight Management

Pet Door Features

Microchip Access
RFID Access
Selective Entry
Selective Exit
Indoor Only Mode
Outdoor Access
Remote Locking
Remote Unlocking
Curfew Scheduling
DualScan Entry Permissions
Activity Timeline

The Connect pet doors allow remote locking, unlocking, curfew scheduling, and notifications whenever pets enter or leave the home.

Hydration Features

Individual Water Tracking
Drinking History
Water Consumption Trends
Low Water Alerts
Water Refill Reminders
Hydration Reports

Activity Features

Indoor/Outdoor Monitoring
Daily Activity Timeline
Rest Monitoring
Exercise Monitoring
Scratching Detection
Barking Detection (Animo)
Behavior Trends
Health Insights

Smart Features

Feature	Description
Microchip Identification	Automatically recognizes individual pets.
Household Sharing	Allow family members or pet sitters to monitor pets.
Curfew Scheduling	Automatically lock or unlock pet doors on a schedule.
Pet Reports	Generate downloadable reports for veterinary visits.
Timeline History	View a complete history of feeding, drinking, and door activity.
Wellness Monitoring	Detect changes in normal pet behavior over time.

Automation Features

Curfew Scheduling
Automatic Door Locking
Automatic Door Unlocking
Feeding History
Drinking History
Behavior Tracking
Household Sharing
Push Notifications
Wellness Reporting

Notification Features

Pet Arrived Home
Pet Left Home
Feeding Completed
Water Consumption Alerts
Low Food Alerts
Low Water Alerts
Device Offline Alerts
Firmware Update Notifications
Battery Alerts

Pet Health Features

Food Intake Tracking
Water Intake Tracking
Activity Monitoring
Behavior Analysis
Weight Management Support
Wellness Reports
Veterinary Report Export
Long-Term Behavior Trends

Privacy Features

Secure Cloud Services
User Permissions
Household Sharing Controls
Secure Remote Access
Encrypted Communications

Smart Home Integrations

Amazon Alexa (limited support)
Google Home (limited support)
SmartThings (community integrations)
Hubitat (community integrations)
Home Assistant (community integrations)

Device Management Features

Add Devices
Remove Devices
Rename Devices
Add Pets
Remove Pets
Pair RFID Tags
Register Microchips
Firmware Updates
User Management
Device Diagnostics

Common Customer Requests

Connect Sure Petcare Hub
Pair Connect Devices
Register Pet Microchips
Pair RFID Collar Tags
Configure Pet Door Access
Enable Curfew Mode
Configure Feeding Portions
Monitor Food Consumption
Monitor Water Intake
View Pet Activity
Invite Family Members
Update Firmware
Troubleshoot Offline Devices
Restore Wi-Fi Connection
Export Pet Health Reports