Purpose
This overview serves as the SmartHomeConcierge.ai master reference for the Ajax Systems ecosystem. It provides a comprehensive summary of products, platform features, mobile app capabilities, professional security technologies, smart home integrations, automation features, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.
Ajax Systems is a professional-grade smart security platform designed for residential, commercial, and enterprise environments. The ecosystem combines intrusion detection, video surveillance, fire and life safety, flood prevention, access control, and automation into a single platform managed through the Ajax Security System App. Ajax supports both self-monitoring and professional monitoring and is used in more than 180 countries.
Supported Product Families
Security Hubs
- Hub
- Hub Plus
- Hub 2
- Hub 2 Plus
- Hub Hybrid
- Superior Hub Hybrid
Intrusion Protection
- DoorProtect
- MotionProtect
- MotionCam
- MotionCam Outdoor
- GlassProtect
- CombiProtect
- CurtainProtect
- SpaceControl
- KeyPad
- KeyPad Plus
- Button
- DoubleButton
Video Surveillance
- Ajax Cameras
- Ajax NVR
- DoorBell
- IndoorCam
- TurretCam
- BulletCam
- DomeCam
Fire & Life Safety
- FireProtect
- FireProtect Plus
- FireProtect 2
- Heat Detection
- Smoke Detection
- Carbon Monoxide Detection
Water Protection
- LeaksProtect
- WaterStop
Automation
- Relay
- WallSwitch
- Socket
- LightSwitch
- MultiRelay
- Automation Scenarios
Integration Modules
- MultiTransmitter
- Transmitter
- uartBridge
- ocBridge Plus
- vhfBridge
Mobile Applications
- Ajax Security System (iOS)
- Ajax Security System (Android)
- Ajax PRO App
- Ajax Desktop Application
Mobile App Features
| Feature | Description |
|---|---|
| Security Control | Arm and disarm one or multiple sites remotely. |
| Device Management | Add, organize, and configure security devices. |
| Live Video | View compatible cameras and NVR recordings. |
| Event History | Review alarms, faults, automation events, and user activity. |
| Automation | Configure smart scenarios for security and automation devices. |
| User Management | Invite users and assign permissions. |
| Multi-Site Management | Manage homes, offices, and commercial properties from one account. |
| Firmware Updates | Install over-the-air updates for supported devices. |
The Ajax app provides centralized management for intrusion protection, video surveillance, fire safety, and automation through a single interface.
Monitoring Services
Self-Monitoring
- Remote Arm/Disarm
- Push Notifications
- Device Management
- Automation
- Video Monitoring
- Event History
- Firmware Updates
Professional Monitoring
Supported through compatible monitoring companies and central monitoring stations (CMS):
- 24/7 Professional Monitoring
- Alarm Verification
- Police Dispatch
- Fire Dispatch
- Medical Dispatch
- Cellular Backup
- Multi-Path Communication
Supported Security Features
Intrusion Protection
- Door & Window Protection
- Motion Detection
- Glass Break Detection
- Curtain Detection
- Outdoor Detection
- Panic Alarm
Fire Protection
- Smoke Detection
- Heat Detection
- Carbon Monoxide Detection
- Multi-Level Fire Alarms
Flood Protection
- Water Leak Detection
- Automatic Water Shutoff
- Flood Notifications
Video Surveillance
- Live Video
- AI Motion Detection
- Video Verification
- NVR Recording
- Event Playback
Smart Features
| Feature | Description |
| Jeweller® Radio Protocol | Proprietary encrypted wireless communication technology providing long-range, low-power, and highly reliable device connectivity. |
| Wings® Technology | Secure transmission of alarm photos from MotionCam devices. |
| OS Malevich | Ajax operating system providing automatic updates, cybersecurity protections, and advanced device management. |
| Automation Scenarios | Trigger lighting, locks, relays, and other devices based on alarms, schedules, or sensor activity. |
| Visual Alarm Verification | Compatible MotionCam detectors and cameras provide images or video to verify alarm events. |
| Multi-Site Management | Manage multiple homes or commercial facilities from one account. |
Ajax uses its proprietary Jeweller, Wings, and OS Malevich technologies to deliver secure communications, visual verification, and automatic system updates.
Home Safety Features
- Intrusion Detection
- Fire Detection
- Carbon Monoxide Monitoring
- Water Leak Detection
- Flood Protection
- Video Surveillance
- Professional Monitoring
- Visual Alarm Verification
Automation Features
- Arm Away
- Arm Stay
- Scheduled Arming
- Smart Lighting
- Smart Relays
- Water Shutoff Automation
- Alarm-Based Automation
- Scheduled Automation
- Automatic Firmware Updates
Notification Features
- Intrusion Alerts
- Motion Alerts
- Smoke Alerts
- Heat Alerts
- Carbon Monoxide Alerts
- Water Leak Alerts
- Camera Motion Alerts
- Device Offline Alerts
- Low Battery Alerts
- Firmware Update Notifications
Maintenance Features
- Device Diagnostics
- Battery Monitoring
- Signal Strength Monitoring
- Firmware Updates
- System Health Reports
- Event Logs
- Automatic Device Supervision
Security Features
- Jeweller® Encrypted Radio Protocol
- Wings® Secure Image Transmission
- Two-Factor Authentication
- Multi-Path Communication
- Cellular Backup
- Secure Cloud Communications
- Automatic Firmware Updates
- Tamper Detection
Privacy Features
- User Permission Controls
- Secure Cloud Communications
- End-to-End Encrypted Device Communications
- Activity Logs
- Multi-Site Access Management
- Privacy Controls for Cameras
Smart Home Integrations
- IP Cameras (RTSP)
- Yale Doorman Locks (via LockBridge)
- Central Monitoring Stations (CMS)
- BACnet (selected commercial deployments)
- Modbus (selected commercial deployments)
- Third-Party Building Management Systems
- REST API (enterprise integrations)
Ajax also offers modules such as MultiTransmitter, Transmitter, and LockBridge to integrate wired alarm equipment, compatible Yale smart locks, IP cameras, and building management systems into the Ajax ecosystem.
Device Management Features
- Add Hub
- Pair Devices
- Remove Devices
- Rename Devices
- Configure Rooms
- Configure Automation
- Manage Users
- Firmware Updates
- Diagnostics
- Event History
Common Configuration Categories
- Ajax Account Setup
- Hub Installation
- Device Pairing
- Jeweller Device Configuration
- MotionCam Configuration
- FireProtect Setup
- Water Leak Sensor Setup
- Camera Integration
- RTSP Camera Setup
- Automation Scenario Configuration
- User Management
- Professional Monitoring Configuration
- Firmware Updates
- Factory Reset
- Device Troubleshooting
Common Customer Requests
- Set Up Ajax Security System
- Install Hub
- Pair Motion Sensors
- Pair Door Sensors
- Configure FireProtect
- Configure Water Leak Detection
- Add Security Cameras
- Configure Automation Rules
- Add Users
- Configure Professional Monitoring
- Update Firmware
- Troubleshoot Offline Devices
- Test Alarm System
- Reset Hub
- Restore Factory Settings
Related Configuration Articles
- Ajax Systems – Initial Setup
- Ajax Systems – Ajax Account Setup
- Ajax Systems – Hub Installation
- Ajax Systems – Device Pairing
- Ajax Systems – MotionCam Configuration
- Ajax Systems – FireProtect Setup
- Ajax Systems – Water Leak Detection Setup
- Ajax Systems – Camera Integration
- Ajax Systems – Automation Scenarios
- Ajax Systems – Professional Monitoring Configuration
- Ajax Systems – User Management
- Ajax Systems – Firmware Updates
- Ajax Systems – Factory Reset
- Ajax Systems – Device Troubleshooting
- Ajax Systems – System Health & Diagnostics
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