Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Lockly ecosystem. It provides a comprehensive summary of products, platform features, mobile app capabilities, smart locks, video smart locks, access management, cloud connectivity, firmware management, smart alerts, connected devices, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Lockly® develops advanced smart locks designed for residential and commercial security. Through the Lockly Home mobile application and compatible Wi-Fi Hubs, homeowners can remotely lock and unlock doors, manage fingerprints, create temporary access codes, monitor activity history, receive real-time notifications, perform firmware updates, and integrate with leading smart home ecosystems. Lockly products feature patented PIN Genie® technology, biometric fingerprint readers, RFID support on selected models, built-in video doorbells on Vision models, and Matter compatibility on supported devices.

Supported Product Families

Smart Locks

• Lockly Flex Touch
• Lockly Secure Plus
• Lockly Secure Pro
• Lockly Secure Lux
• Lockly Secure Link
• Lockly Visage

Video Smart Locks

• Lockly Vision
• Lockly Vision Elite
• Lockly Vision Prestige

Smart Access Devices

• Lockly Wi-Fi Hub
• Lockly NFC Cards (supported models)
• Biometric Fingerprint Reader
• Physical Backup Keys

Smart Lock Features

• Remote Lock & Unlock
• Auto Lock
• Temporary Access Codes
• Offline Access Codes
• Fingerprint Unlock
• PIN Genie® Secure Keypad
• RFID/NFC Access (supported models)
• Activity History

Accessories

• Wi-Fi Hub
• Rechargeable Battery Pack (supported models)
• AA Battery Packs
• Mounting Hardware
• Strike Plates
• Door Sensors (supported models)

Monitoring Features

• Lock Status
• Door Status
• Battery Status
• Wi-Fi Status
• Bluetooth Status
• Device Health
• Camera Status (Vision models)

Software Platforms

• Lockly Home
• Lockly Cloud
• Matter (supported models)

Mobile Applications

• Lockly Home (iOS)
• Lockly Home (Android)

Mobile App Features

The Lockly Home application provides centralized management of compatible smart locks, allowing homeowners to securely manage access, automate locking routines, monitor activity, and manage multiple properties from virtually anywhere.

Connectivity Options

Wireless

• Wi-Fi (supported models or Wi-Fi Hub)
• Bluetooth Low Energy (BLE)
• Matter (supported models)

Smart Platforms

• Lockly Cloud
• Matter

Connection Features

• Bluetooth Pairing
• Wi-Fi Configuration
• Hub Registration
• Remote Access
• Cloud Synchronization
• Firmware Updates
• Multi-Property Management

Supported Smart Features

Lock Management

• Lock
• Unlock
• Auto Lock
• One-Touch Lock
• Activity History
• Lock Status Monitoring

Access Management

• Fingerprint Authentication
• PIN Genie® Keypad
• Temporary Codes
• Offline Access Codes
• Scheduled Access
• Guest Access

Smart Intelligence

• Smart Notifications
• Battery Monitoring
• Tamper Detection
• Device Diagnostics
• Firmware Management
• Multi-Home Support

Smart Features

Smart Lock Features

• Remote Lock & Unlock
• Fingerprint Unlock
• PIN Genie® Secure Keypad
• Auto Lock
• Guest Access
• Temporary Codes
• Offline Codes
• Activity History
• Video Doorbell (Vision models)
• Multi-Property Management

Environmental Monitoring Features

• Lock Status
• Door Status
• Battery Level
• Wi-Fi Status
• Bluetooth Status
• Device Health
• Firmware Status
• Camera Status (Vision models)

Notification Features

• Lock Notifications
• Unlock Notifications
• Auto Lock Notifications
• Low Battery Alerts
• Tamper Alerts
• Failed Authentication Alerts
• Device Offline Alerts
• Firmware Update Notifications

Maintenance Features

• Firmware Updates
• Lock Calibration
• Battery Replacement
• Fingerprint Sensor Cleaning
• Wi-Fi Diagnostics
• Bluetooth Diagnostics
• Preventive Maintenance
• Factory Reset

Energy Features

• Battery Powered
• Low Power Bluetooth
• Battery Health Monitoring
• Intelligent Power Management
• Rechargeable Battery Support (supported models)

Security Features

• PIN Genie® Secure Keypad
• Fingerprint Authentication
• Secure Bluetooth Communication
• Secure Cloud Communication
• Encrypted Remote Commands
• Device Ownership Verification
• Tamper Detection

Privacy Features

• Secure User Accounts
• User Permission Management
• Activity History Protection
• Cloud Privacy Controls
• Device Ownership Controls

Smart Home Integrations

• Amazon Alexa
• Google Home
• Apple Home (Matter-compatible models)
• Samsung SmartThings (Matter)
• Home Assistant (supported integrations)
• Matter

Compatible Lockly smart locks integrate with major smart home ecosystems through supported Wi-Fi models, compatible Wi-Fi Hubs, or Matter. Integration availability depends on the lock model, firmware version, and regional support.

Voice Assistant Integration

Amazon Alexa

• Supported on compatible models

Google Home

• Supported on compatible models

Apple Home

• Supported on Matter-compatible models

Device Management Features

• Register Device
• Pair Bluetooth
• Connect Wi-Fi
• Configure Auto Lock
• Configure Fingerprints
• Configure PIN Codes
• Configure Guest Access
• Configure Notifications
• View Activity History
• Install Firmware Updates
• Run Diagnostics
• Factory Reset

Common Configuration Categories

• Lockly Account Setup
• Lockly Home App Setup
• Bluetooth Pairing
• Wi-Fi Configuration
• Wi-Fi Hub Setup
• Device Registration
• Lock Installation
• Lock Calibration
• Fingerprint Configuration
• PIN Code Configuration
• Guest Access Configuration
• Auto Lock Configuration
• Matter Configuration
• Amazon Alexa Setup
• Google Home Setup
• Apple Home Setup
• Firmware Updates
• Factory Reset
• Device Troubleshooting

Common Customer Requests

• Set Up Lockly Smart Lock
• Connect Lock to Wi-Fi
• Pair Bluetooth
• Register Device
• Configure Fingerprints
• Configure PIN Codes
• Create Temporary Access Codes
• Configure Auto Lock
• View Activity History
• Connect Amazon Alexa
• Connect Google Home
• Connect Apple Home
• Update Firmware
• Troubleshoot Offline Lock
• Reset Lockly Device

Related Configuration Articles

• Lockly – Initial Setup
• Lockly – Lockly Home App Setup
• Lockly – Bluetooth Pairing
• Lockly – Wi-Fi Configuration
• Lockly – Wi-Fi Hub Setup
• Lockly – Device Registration
• Lockly – Lock Installation
• Lockly – Lock Calibration
• Lockly – Fingerprint Configuration
• Lockly – PIN Code Configuration
• Lockly – Guest Access Configuration
• Lockly – Auto Lock Configuration
• Lockly – Matter Configuration
• Lockly – Amazon Alexa Setup
• Lockly – Google Home Setup
• Lockly – Apple Home Setup
• Lockly – Firmware Updates
• Lockly – Factory Reset
• Lockly – Device Troubleshooting
• Lockly – Preventive Maintenance