Nuki – Smart Locks, Remote Access & Home Entry Ecosystem Overview

Created by Lamont Gibson, Modified on Mon, 29 Jun at 10:46 PM by Lamont Gibson

Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Nuki ecosystem. It provides a comprehensive summary of products, platform features, mobile app capabilities, retrofit smart locks, smart access devices, cloud connectivity, firmware management, smart alerts, connected devices, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Nuki® develops retrofit smart locks and smart access solutions that install on the inside of existing doors without replacing the exterior lock or keys. Through the Nuki mobile application, homeowners can remotely lock and unlock doors, manage user permissions, create schedules, review activity history, receive notifications, install firmware updates, and integrate with leading smart home ecosystems using Matter, Thread, Bluetooth, Wi-Fi, MQTT, and cloud services. Newer Nuki Smart Locks include built-in Wi-Fi and Matter over Thread, while maintaining compatibility with physical keys.

Supported Product Families

Smart Locks

Nuki Smart Lock Go
Nuki Smart Lock Pro
Nuki Smart Lock Ultra
Nuki Smart Lock (4th Generation)
Nuki Smart Lock 3.0
Nuki Smart Lock 3.0 Pro

Smart Access Devices

Nuki Keypad
Nuki Keypad 2
Nuki Keypad 2 NFC
Nuki Fob
Nuki Opener
Nuki Door Sensor

Smart Home Accessories

Nuki Bridge (legacy models)
Built-in Wi-Fi (supported models)
Rechargeable Battery Pack
Magnetic Charging Cable

Lock Features

Remote Lock & Unlock
Auto Unlock
Auto Lock
Lock 'n' Go
Night Mode
Activity History
User Permissions

Monitoring Features

Lock Status
Door Status
Battery Status
Wi-Fi Status
Bluetooth Status
Thread Status
Device Health

Software Platforms

Nuki App
Nuki Web
Nuki Cloud
Matter
MQTT

Mobile Applications

Nuki (iOS)
Nuki (Android)

Mobile App Features

Feature	Description
Device Registration	Register compatible Nuki devices.
Remote Lock Control	Lock and unlock doors remotely.
User Management	Create and manage permanent or temporary users.
Activity History	Review lock events and user activity.
Scheduling	Configure automatic locking and unlocking routines.
Smart Notifications	Receive lock, unlock, battery, and security alerts.
Device Diagnostics	Monitor Bluetooth, Wi-Fi, Thread, and battery status.
Firmware Updates	Install firmware updates on supported devices.

The Nuki application provides centralized management of compatible smart locks, allowing homeowners to configure automations, review activity logs, invite users, customize lock behavior, and manage multiple properties from a single account.

Connectivity Options

Wireless

Bluetooth Low Energy (BLE)
Wi-Fi
Thread
Matter

Smart Platforms

Nuki Cloud
Matter
MQTT
Nuki Web

Connection Features

Bluetooth Pairing
Remote Access
Thread Networking
Cloud Synchronization
Firmware Updates
Multi-Property Management

Supported Smart Features

Lock Management

Lock
Unlock
Auto Lock
Auto Unlock
Lock 'n' Go
Night Mode

Access Management

Permanent Users
Temporary Users
Guest Access
Scheduled Access
Fingerprint Access (Keypad 2)
NFC Access (Keypad 2 NFC)

Smart Intelligence

Activity Reports
Battery Monitoring
Device Diagnostics
Firmware Management
Multi-Home Support
Smart Notifications

Smart Features

Feature	Description
Retrofit Installation	Installs on the inside of many existing deadbolts or cylinders while allowing continued use of physical keys.
Auto Unlock	Automatically unlocks the door as an authorized user approaches home using geofencing.
Auto Lock	Automatically locks the door after leaving or after a configurable delay.
Lock 'n' Go	Unlocks the door, allows entry or exit, then automatically locks again after a configurable time.
Night Mode	Automatically secures the home at night using scheduled locking actions and customizable security settings.
Matter Support	Newer Smart Locks support Matter over Thread for integration with leading smart home platforms.
MQTT & Open APIs	Supports MQTT and open APIs for advanced home automation and custom integrations.
Firmware Management	Supports firmware updates that improve security, compatibility, and performance.

Smart Lock Features

Remote Lock & Unlock
Auto Unlock
Auto Lock
Lock 'n' Go
Night Mode
Activity History
Guest Access
Multi-Property Management
Fingerprint Unlock
NFC Unlock

Environmental Monitoring Features

Lock Status
Door Status
Battery Level
Bluetooth Signal
Wi-Fi Status
Thread Status
Device Health
Firmware Status

Notification Features

Lock Notifications
Unlock Notifications
Auto Lock Alerts
Low Battery Alerts
Device Offline Alerts
Firmware Update Notifications
Guest Access Notifications
Security Alerts

Maintenance Features

Firmware Updates
Lock Calibration
Battery Charging
Battery Replacement
Bluetooth Diagnostics
Wi-Fi Diagnostics
Preventive Maintenance
Factory Reset

Energy Features

Rechargeable Battery
Intelligent Power Management
Battery Health Monitoring
Low Power Bluetooth
Energy Efficient Standby

Security Features

Secure Bluetooth Communication
Matter Security
Thread Security
Secure Cloud Communication
Device Ownership Verification
Encrypted Remote Commands

Privacy Features

Secure User Accounts
User Permission Management
Activity History Protection
Cloud Privacy Controls
Local Automation Support

Smart Home Integrations

Apple Home
Amazon Alexa
Google Home
Samsung SmartThings
Home Assistant
HomeBridge
MQTT
Matter
Thread

Nuki Smart Locks support Matter over Thread on newer models and also provide MQTT, web integrations, and open APIs for advanced automation. Compatible devices integrate with Apple Home, Amazon Alexa, Google Home, Samsung SmartThings, Home Assistant, and many custom smart home platforms.

Voice Assistant Integration

Amazon Alexa

Supported

Google Home

Supported

Apple Home

Supported

Device Management Features

Register Device
Pair Bluetooth
Configure Wi-Fi
Configure Thread
Configure Matter
Configure Auto Unlock
Configure Auto Lock
Configure Night Mode
Manage Users
Configure Notifications
View Activity History
Install Firmware Updates
Run Diagnostics
Factory Reset

Common Customer Requests

Set Up Nuki Smart Lock
Pair Bluetooth
Connect to Wi-Fi
Configure Matter
Configure Thread
Register Device
Configure Auto Unlock
Configure Auto Lock
Configure Night Mode
Add Guest Users
View Activity History
Connect Apple Home
Connect Amazon Alexa
Connect Google Home
Connect Home Assistant
Update Firmware
Troubleshoot Offline Lock
Reset Nuki Smart Lock