Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Gauzy ecosystem. It provides a comprehensive summary of Gauzy smart glass technologies, privacy glass systems, shading control, mobile and building integrations, control hardware, automation capabilities, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Gauzy is a global manufacturer of advanced smart glass technologies and vision systems. Its smart glass portfolio includes PDLC (Polymer Dispersed Liquid Crystal) privacy glass, SPD (Suspended Particle Device) light-control technology, and other dynamic glazing solutions for commercial buildings, healthcare, hospitality, transportation, retail, and luxury residential applications. Gauzy systems can instantly switch between transparent and opaque states or dynamically adjust light transmission, while integrating with building automation and smart control systems. (gauzy.com)

Supported Product Families

Smart Glass

• PDLC Smart Glass
• PDLC Smart Film
• SPD Smart Glass
• SPD Smart Film
• Switchable Privacy Glass

Control Systems

• Smart Glass Controllers
• Wall Switch Controllers
• RF Remote Controls
• Mobile App Controllers (supported installations)
• Building Automation Interfaces

Commercial Solutions

• Office Partitions
• Conference Rooms
• Healthcare Privacy Glass
• Hospitality Glass
• Retail Displays
• Skylights
• Curtain Walls
• Residential Windows
• Interior Doors

Primary Features

• Instant privacy control
• Switchable transparent/opaque glass
• Dynamic tint control (SPD)
• Daylight management
• Glare reduction
• UV protection
• Heat reduction
• Smart automation
• Zone control
• Group control
• Scheduling
• Mobile device control
• Remote control
• Building automation integration
• Low-voltage operation
• Energy efficiency

Smart Glass Technologies

PDLC (Privacy Glass)

PDLC technology provides:

• Instant switch between clear and opaque
• Privacy on demand
• Diffused light while opaque
• Conference room privacy
• Healthcare patient privacy
• Projection screen capability

SPD (Dynamic Tint)

SPD technology provides:

• Continuously adjustable tint
• Solar heat reduction
• Glare control
• Daylight optimization
• Enhanced occupant comfort
• UV protection while preserving outdoor views

Different installations may use one or both technologies depending on the project requirements. (gauzy.com)

Control Options

Depending on the installation, users may control glass using:

• Wall switches
• RF remotes
• Touch panels
• Mobile applications
• Building automation systems
• Voice automation (through integrated smart home platforms)
• Timer-based schedules

Building Automation Integration

Gauzy systems can integrate with:

• BACnet-compatible Building Management Systems (BMS)
• KNX
• Crestron
• Control4
• Savant
• RTI
• AV control systems
• Lighting control systems
• Occupancy sensors
• HVAC systems

Supported integrations vary by controller and project design. (gauzy.com)

Automation Features

Customers can automate:

• Business hours privacy
• Meeting room privacy
• Sunrise and sunset schedules
• Occupancy-based switching
• Scene activation
• Energy-saving modes
• Presentation mode
• Healthcare privacy modes
• Hospitality room scenes

Connectivity

Depending on the installation:

• Low-voltage wired control
• Ethernet
• RS-485
• Dry contact interfaces
• BACnet
• KNX
• Wi-Fi (supported controllers)
• Cloud management (selected deployments)

Notifications

Facility managers may receive alerts for:

• Controller offline
• Communication failures
• Power supply faults
• Automation errors
• Gateway connectivity issues
• Maintenance reminders
• System diagnostics

Notification capabilities depend on the installed control platform.

Maintenance

Routine maintenance includes:

• Clean glass with manufacturer-approved products
• Inspect controller operation
• Verify privacy transitions
• Test scheduled automations
• Inspect power supplies
• Check communication wiring
• Verify BMS connectivity
• Review system diagnostics
• Inspect controller enclosures

Common Customer Configuration Requests

SmartHomeConcierge technicians frequently assist with:

• Initial system commissioning
• Controller setup
• Wall switch programming
• Remote control pairing
• Mobile app configuration (where supported)
• Privacy zone configuration
• Grouping multiple glass panels
• Schedule creation
• Building automation integration
• KNX integration
• BACnet configuration
• Crestron or Control4 integration
• Controller replacement
• Network configuration
• System diagnostics

Common Troubleshooting Categories

• Glass not switching
• Glass remains opaque
• Glass remains transparent
• Uneven opacity
• SPD tint not changing
• Controller offline
• Communication failure
• Power supply issues
• Wall switch not responding
• Remote control failure
• Automation not running
• BMS integration failure
• Network communication errors

SmartHomeConcierge.ai Technician Notes

Before troubleshooting, collect:

• Exact Gauzy product (PDLC glass, PDLC film, SPD glass, or SPD film)
• Installation type (office, healthcare, hospitality, residential, transportation, etc.)
• Controller model
• Power supply model
• Control method (wall switch, remote, mobile app, BMS, KNX, etc.)
• Building automation platform (if applicable)
• Firmware version (if applicable)
• Network configuration
• Number of affected glass panels or zones
• Whether the issue affects one panel, one zone, or the entire installation
• Description of the issue
• Photos of the glass, controller, wiring, and any displayed error messages

Collecting this information first enables technicians to efficiently diagnose power, controller, communication, automation, and integration issues while minimizing unnecessary troubleshooting. Because Gauzy solutions are highly customized, identifying the exact smart glass technology (PDLC or SPD) and control architecture is essential before providing configuration or repair guidance.