Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the FLO ecosystem. It provides a comprehensive summary of FLO's residential EV chargers, commercial charging stations, DC fast chargers, cloud management platform, mobile application, fleet charging solutions, energy management capabilities, firmware management, public charging network, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

FLO is a North American electric vehicle charging company headquartered in Québec, Canada, that designs, manufactures, operates, and supports EV charging hardware and software for residential, commercial, fleet, workplace, municipal, and public charging applications. FLO operates one of North America's largest public EV charging networks while also offering premium home charging stations known for their durability, reliability, and cold-weather performance. The company manufactures its charging equipment in North America and provides cloud-based charging management, remote monitoring, mobile applications, and enterprise charging services.

Primary Product Families

FLO Home Series

Residential Level 2 EV charging stations.

Current models include:

• FLO Home X3
• FLO Home X6
• FLO Home X8

Legacy models include:

• FLO Home X5
• FLO Home G5

Features include:

• Level 2 charging
• Smart charging
• Wi-Fi/cloud connectivity (current models)
• J1772 or NACS connector options (selected models)
• 25-foot commercial-grade charging cable
• Indoor installation
• Outdoor installation
• NEMA Type 4X enclosure
• Extreme weather operation
• Automatic firmware updates
• Mobile app management

Current FLO Home chargers support multiple power levels up to 19.2 kW (80A) on higher-end models and are available with either SAE J1772 or NACS connectors depending on configuration.

CoRe+ Series

Commercial Level 2 charging stations.

Designed for:

• Workplaces
• Retail centers
• Hotels
• Multi-family housing
• Municipal parking
• Healthcare facilities
• Educational campuses
• Office buildings

Features include:

• Commercial-grade construction
• Network connectivity
• User authentication
• Fleet charging
• Access management
• Energy reporting
• Remote diagnostics
• Load management

SmartTWO Series

Public charging stations.

Applications include:

• Cities
• Streets
• Public parking
• Transit stations
• Tourist destinations
• Shopping centers
• Parks
• Universities

Features include:

• Dual charging ports
• Network management
• Payment processing
• Public access
• RFID authentication
• Mobile app activation
• Commercial durability

FLO Ultra

DC fast charging platform.

Features include:

• Ultra-fast DC charging
• Commercial deployment
• Public charging
• Fleet charging
• Network monitoring
• Remote diagnostics
• High-power charging
• NEVI-ready configurations
• Dynamic power sharing

The FLO Ultra platform supports high-power DC charging and is designed for highway corridors, fleet depots, and commercial installations.

Residential Charging Features

Supports virtually all North American EVs including:

• Tesla (NACS models or adapter, depending on vehicle and charger)
• Ford
• Chevrolet
• GMC
• Cadillac
• Rivian
• Lucid
• Hyundai
• Kia
• Genesis
• Nissan
• Toyota
• Lexus
• Honda
• Acura
• Volkswagen
• Audi
• BMW
• Mercedes-Benz
• Volvo
• Polestar
• Subaru
• Mazda
• MINI

Charging Levels

Level 2 Charging

Supports:

• 208V
• 240V

Charging performance depends on:

• Charger model
• Vehicle onboard charger
• Electrical service
• Circuit size

Current home chargers are available in multiple amperage options up to 80 amps.

FLO Mobile App

The FLO app serves as the central management platform for both home and public charging.

Users can:

• Start charging
• Stop charging
• View charging status
• Receive charging notifications
• Schedule charging sessions
• Locate public charging stations
• View charging history
• Monitor energy usage
• Manage home charger
• Receive firmware updates

The same app can be used to control a home charger and access FLO's public charging network.

Smart Charging Features

Supported capabilities include:

• Scheduled charging
• Off-peak charging
• Utility rate optimization
• Charging history
• Energy tracking
• Charger locking
• User permissions
• Remote start
• Remote stop
• Charging notifications

Notifications

Users can receive alerts for:

• Charging started
• Charging completed
• Charging interrupted
• Vehicle disconnected
• Charger offline
• Charger online
• Firmware updates
• Fault conditions
• Network connectivity issues

Public Charging Network

FLO operates a large public charging network across North America.

Network features include:

• Station locator
• Real-time availability
• Route planning
• Session history
• Payment processing
• RFID access
• Mobile activation
• Roaming support
• Driver account management

The company reports network uptime of approximately 98% and provides 24/7 support for EV drivers.

Commercial Charging Management

Organizations can manage:

• Multiple charging stations
• User accounts
• Access permissions
• Employee charging
• Visitor charging
• Fleet charging
• Billing
• Usage reports
• Energy analytics
• Remote maintenance

Fleet Charging

Fleet capabilities include:

• Vehicle scheduling
• Driver authentication
• Fleet reporting
• Charging analytics
• Remote monitoring
• Load balancing
• Depot charging
• Preventive maintenance

Energy Management

Supported capabilities include:

• Load balancing
• Dynamic power allocation
• Peak demand reduction
• Energy consumption reporting
• Utility optimization
• Time-of-use scheduling
• Multi-charger coordination

Connectivity

Supported communication technologies include:

• Ethernet (selected commercial models)
• Wi-Fi (supported home models)
• Cellular connectivity (selected commercial installations)
• Cloud synchronization
• Secure remote access

Weather Resistance

FLO charging stations are designed for demanding outdoor environments.

Features include:

• NEMA Type 4X enclosures
• Corrosion resistance
• Commercial-grade aluminum construction (selected models)
• Snow resistance
• Rain resistance
• Dust protection
• UV resistance
• Operating temperatures down to approximately -40°F/-40°C on supported models. 

Safety Features

Includes:

• Ground fault protection
• Overcurrent protection
• Overtemperature protection
• Connector temperature monitoring
• Automatic shutdown
• Electrical fault detection
• Continuous safety monitoring
• UL-certified components

Firmware Management

Firmware updates may provide:

• Security improvements
• Charging optimizations
• Vehicle compatibility updates
• Network enhancements
• Performance improvements
• Bug fixes
• Feature additions
• Reliability improvements

Updates are delivered remotely on connected chargers.

Smart Home Integration

Depending on charger model and available software, FLO chargers can integrate with:

• FLO Mobile App
• Utility demand-response programs (where supported)
• Home energy management systems
• Solar energy systems
• Battery energy storage systems
• Smart electrical panels
• Third-party fleet management platforms

Commercial Applications

FLO charging systems are commonly deployed in:

• Homes
• Apartment complexes
• Condominiums
• Office buildings
• Retail centers
• Hotels
• Restaurants
• Hospitals
• Schools
• Universities
• Government facilities
• Fleet depots
• Parking garages
• Municipal parking lots

Common Customer Requests

SmartHomeConcierge.ai technicians commonly assist customers with:

• Initial charger setup
• FLO account registration
• Mobile app configuration
• Wi-Fi setup
• Charging schedule configuration
• Off-peak charging optimization
• Firmware updates
• Charging interruptions
• Charger offline troubleshooting
• Vehicle compatibility questions
• Public charging station usage
• RFID card setup
• Home charger registration
• Charging history review
• Notification customization
• Electrical installation verification
• Network connectivity troubleshooting
• Factory reset procedures

SmartHomeConcierge.ai Technician Notes

When supporting FLO customers, always verify:

• Exact charger model (X3, X6, X8, CoRe+, SmartTWO, Ultra, or legacy X5/G5)
• Serial number
• Hardware revision
• Firmware version
• FLO mobile app version
• FLO account registration status
• Residential or commercial installation
• Connector type (J1772 or NACS)
• Electrical circuit size
• Charger amperage setting
• Wi-Fi, Ethernet, or cellular connectivity
• Internet connection status
• Vehicle make and model
• Charging schedule configuration
• Notification preferences
• Error codes displayed
• Load management configuration (commercial)
• Fleet or public network settings (if applicable)
• Existing home energy or solar system
• Customer's charging goals and daily driving requirements

Collecting this information ensures accurate commissioning, reliable charging performance, efficient troubleshooting, optimized energy management, dependable remote monitoring, and seamless integration of FLO charging equipment into the customer's connected home or commercial EV charging ecosystem.