Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Heatmiser ecosystem. It provides a comprehensive summary of the company's smart thermostats, underfloor heating controls, radiator controls, heat pump management, hot water control, mobile applications, cloud services, automation capabilities, firmware management, smart home integrations, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Heatmiser, now operating as IMI Heatmiser, is one of the United Kingdom's leading manufacturers of intelligent heating controls. The company specializes in smart thermostats, underfloor heating systems, radiator controls, wiring centers, and multi-zone climate management for residential and light commercial properties. Its flagship neo Smart Heating platform provides centralized heating, hot water, and room-by-room climate control through cloud-connected thermostats and mobile applications while supporting Apple HomeKit, Amazon Alexa, Google Home, Samsung SmartThings, and IFTTT integrations.

Company Overview

Heatmiser develops intelligent heating solutions designed to maximize comfort while reducing energy consumption.

The company's primary focus includes:

• Smart thermostats
• Underfloor heating
• Electric floor heating
• Hydronic floor heating
• Smart radiator thermostats
• Heat pump controls
• Fan coil thermostats
• Hot water control
• Multi-zone heating
• Climate automation
• Energy management
• Smart home integration

Heatmiser products are commonly installed in:

• Single-family homes
• Apartments
• Townhomes
• Luxury residences
• Vacation homes
• New construction
• Renovation projects
• Light commercial buildings

Core Ecosystem

The Heatmiser ecosystem includes:

• neoStat Smart Thermostats
• neoAir Wireless Thermostats
• neoHub Gen 3
• neoHub Mini
• neoFlo Smart Radiator Thermostats
• neoPlug Smart Plug
• Touchscreen thermostats
• Wiring centres
• UH8 wiring centers
• Electric floor heating controls
• Water underfloor heating controls
• Mobile applications
• Cloud services

The ecosystem allows homeowners to manage heating, hot water, radiator zones, and electric floor heating from a single connected platform.

Primary Product Families

neo Smart Thermostats

The neoStat series serves as Heatmiser's flagship thermostat family.

Features include:

• Wi-Fi connectivity (via neoHub)
• Touchscreen interface
• Heating control
• Cooling control (supported models)
• Weekly scheduling
• Vacation mode
• Frost protection
• Adaptive start
• Energy-saving modes
• Remote management
• Firmware updates

Models are available for:

• Electric floor heating
• Water underfloor heating
• Conventional heating
• Heat pumps
• Fan coil systems

neoAir Wireless Thermostats

Wireless models provide:

• Cable-free installation
• Battery-powered operation
• Wireless communication
• Multi-zone heating
• Portable room sensing
• Flexible installation

Ideal for retrofit projects where running new wiring is difficult.

neoHub Gen 3

The neoHub Gen 3 serves as the central controller for the smart heating system.

Capabilities include:

• Cloud connectivity
• Remote access
• Device synchronization
• User management
• Mobile notifications
• Firmware updates
• Multi-home management
• Voice assistant integration

The hub securely connects compatible thermostats to the Heatmiser cloud platform for remote operation.

neoHub Mini

The neoHub Mini provides a compact version of the central hub with support for connected thermostat management in smaller installations.

neoFlo Smart Radiator Thermostats

Smart radiator valves provide:

• Individual radiator control
• Room-by-room scheduling
• Automatic valve operation
• Temperature optimization
• Energy savings
• Wireless communication
• Multi-zone heating

Every radiator can operate independently while remaining synchronized with the home's overall heating schedule.

Electric Floor Heating Controls

Heatmiser offers dedicated thermostats for:

• Tile floors
• Stone flooring
• Hardwood flooring
• Laminate flooring
• Bathrooms
• Kitchens
• Entryways

Features include:

• Floor sensor support
• Air temperature sensing
• Combined floor/air regulation
• Floor protection
• Maximum floor temperature limits

Water Underfloor Heating

Hydronic systems support:

• Multi-zone manifolds
• Zone actuators
• Wiring centers
• Pump control
• Boiler control
• Heat pump integration
• Smart scheduling

Fan Coil Thermostats

Commercial and residential fan coil models support:

• Heating
• Cooling
• Fan speed control
• 0–10V control (supported models)
• Hotel installations
• Office applications
• Apartment climate systems

Wiring Centres

Heatmiser wiring centres simplify installation and management of:

• Underfloor heating manifolds
• Zone valves
• Boiler switching
• Pump control
• Thermostat communication
• Heating system expansion

Heat Pump Integration

Many Heatmiser products support modern heat pump systems.

Supported applications include:

• Air-source heat pumps
• Ground-source heat pumps
• Low-temperature heating
• Underfloor heating
• Energy-efficient homes

The controls are designed to maximize heat pump efficiency through intelligent scheduling and temperature management.

Heatmiser neoApp

The neoApp serves as the primary user interface.

Capabilities include:

• Remote temperature control
• Schedule editing
• Room management
• Holiday mode
• Hot water control
• Zone management
• Device configuration
• User management
• Notifications
• Firmware updates
• Multi-property management

Users can control multiple homes from a single account.

Home Organization

Users can manage multiple locations including:

• Primary residence
• Vacation property
• Rental property
• Office
• Holiday home

Each property maintains independent schedules, zones, and user permissions.

Room Organization

Heating zones commonly include:

• Living Room
• Kitchen
• Dining Room
• Bedroom
• Nursery
• Office
• Bathroom
• Basement
• Conservatory
• Garage
• Guest Room

Each room may have its own thermostat, radiator valve, or floor heating controller.

Smart Heating Automation

Daily Scheduling

Schedules may include:

• Morning warm-up
• Workday setback
• Evening comfort
• Overnight energy savings
• Weekend routines

Adaptive Start

Adaptive Start learns how long a room takes to reach the desired temperature and begins heating early so the target temperature is achieved at the scheduled time.

Holiday Mode

Holiday Mode allows homeowners to:

• Reduce heating while away
• Maintain frost protection
• Automatically restore schedules before returning
• Save energy during extended absences

Frost Protection

Systems automatically maintain minimum temperatures to help prevent:

• Frozen pipes
• Property damage
• Excessive indoor cooling

Multi-Zone Heating

Each room may operate independently with:

• Individual temperatures
• Independent schedules
• Smart radiator control
• Floor heating coordination
• Boiler optimization

Hot Water Scheduling

Supported systems allow:

• Daily schedules
• Weekly schedules
• Boost mode
• Holiday mode
• Remote hot water activation

Energy Management

Energy-saving capabilities include:

• Room-by-room zoning
• Smart schedules
• Adaptive Start
• Holiday Mode
• Frost Protection
• Radiator zoning
• Heat pump optimization
• Underfloor heating optimization

Heating only occupied rooms helps reduce overall energy consumption.

Remote Access

Cloud services allow users to:

• Adjust temperatures remotely
• Change schedules
• Monitor heating status
• Control hot water
• Review room temperatures
• Manage multiple homes
• Share access with family members

Notifications

Users may receive alerts regarding:

• Device offline status
• Low batteries (wireless devices)
• Heating status
• Hot water operation
• Firmware updates
• Connectivity issues
• Temperature warnings

Voice Assistant Integration

Heatmiser's neo platform supports:

• Amazon Alexa
• Google Home
• Apple HomeKit
• Samsung SmartThings
• IFTTT

Users can issue commands such as:

• Set room temperatures
• Increase heating
• Decrease heating
• Turn heating on
• Turn heating off
• Activate heating scenes
• Control hot water schedules 

Smart Home Integration

Heatmiser products integrate with:

• Apple HomeKit
• Amazon Alexa
• Google Home
• Samsung SmartThings
• IFTTT
• Heat pumps
• Underfloor heating systems
• Boiler controls
• Smart radiator valves

Recent updates have expanded support for Samsung SmartThings integration.

Security Features

The platform includes:

• Secure cloud communication
• User authentication
• Encrypted remote access
• Secure firmware delivery
• Multi-user permissions
• Device authorization

Firmware Management

Firmware updates provide:

• Security enhancements
• Performance improvements
• Heat pump compatibility
• Smart home integration improvements
• Stability updates
• Bug fixes
• New automation features

Common SmartHomeConcierge.ai Customer Requests

Technicians commonly assist customers with:

• Initial neoStat installation
• neoHub setup
• Wi-Fi configuration
• Heat pump compatibility
• Underfloor heating configuration
• Floor sensor calibration
• Radiator thermostat installation
• Multi-zone heating setup
• Hot water scheduling
• Holiday Mode configuration
• Adaptive Start optimization
• Frost Protection setup
• Apple HomeKit integration
• Alexa setup
• Google Home integration
• SmartThings integration
• Firmware updates
• Device replacement
• Router migration
• Remote access troubleshooting
• Wiring centre configuration
• Heating optimization
• Energy-saving recommendations

Best Practices

For the best customer experience, SmartHomeConcierge.ai technicians should recommend:

• Installing the neoHub in a central location with a reliable Ethernet connection for stable communication.
• Keeping all thermostats, hubs, and connected devices updated with the latest firmware.
• Creating separate heating schedules for each occupied room instead of heating the entire home uniformly.
• Using Adaptive Start to improve comfort while reducing unnecessary heating runtime.
• Enabling Holiday Mode whenever the property will be vacant for extended periods.
• Verifying floor sensor placement before installing finished flooring over electric or hydronic heating systems.
• Testing every heating zone after installation to ensure proper thermostat, actuator, and boiler communication.
• Naming rooms consistently before creating automations or voice assistant routines.
• Documenting thermostat assignments, wiring centre connections, schedules, and Wi-Fi settings for future maintenance and troubleshooting.

Future Ecosystem Direction

IMI Heatmiser continues expanding its intelligent climate ecosystem through enhanced heat pump optimization, broader multi-zone climate management, improved cloud services, deeper smart home integrations, expanded support for low-carbon heating technologies, advanced energy analytics, and ongoing development of the neo platform. With continued investment in connected heating, underfloor climate control, and energy-efficient automation, Heatmiser remains one of the leading smart heating ecosystems for modern residential and light commercial properties.