Purpose

This workflow defines every service category supported by SmartHomeConcierge.ai. Use it to determine whether a customer's request falls within our scope of support. If a request matches one or more categories below, create or continue the ticket and follow the appropriate troubleshooting or coordination workflow.

Supported Service Categories

1. Smart Home Hubs & Controllers
2. Smart Displays
3. Smart Speakers
4. Smart Lighting
5. Smart Switches & Dimmers
6. Smart Plugs & Outlets
7. Smart Blinds, Shades & Curtains
8. Smart Windows & Glass
9. Smart Thermostats
10. Smart HVAC Systems
11. Smart Air Purifiers
12. Smart Humidifiers
13. Smart Dehumidifiers
14. Smart Ceiling Fans
15. Smart Ventilation Systems
16. Smart Weather Stations
17. Smart Security Systems
18. Smart Security Cameras
19. Smart Video Doorbells
20. Smart Door Locks
21. Smart Garage Door Openers
22. Smart Gate Operators
23. Smart Intercom Systems
24. Smart Access Control Systems
25. Smart Smoke & Carbon Monoxide Detectors
26. Smart Leak & Flood Sensors
27. Smart Water Shutoff Valves
28. Smart Water Heaters
29. Smart Water Quality Monitors
30. Smart Irrigation Systems
31. Smart Sprinkler Controllers
32. Smart Pool Systems
33. Smart Spa & Hot Tub Systems
34. Smart Refrigerators
35. Smart Freezers
36. Smart Ovens & Ranges
37. Smart Cooktops
38. Smart Microwaves
39. Smart Dishwashers
40. Smart Coffee & Espresso Machines
41. Smart Small Kitchen Appliances
42. Smart Washers
43. Smart Dryers
44. Smart Vacuum Cleaners
45. Smart Robot Mops
46. Smart Window Cleaning Robots
47. Smart Lawn Mowers
48. Smart Pet Feeders
49. Smart Pet Water Fountains
50. Smart Pet Doors
51. Smart Pet Cameras
52. Smart Pet Litter Systems
53. Smart Aquariums
54. Smart Garden Systems
55. Smart Indoor Grow Systems
56. Smart Solar Systems
57. Smart Home Batteries
58. Smart EV Chargers
59. Smart Energy Monitoring Systems
60. Smart Electrical Panels
61. Smart Backup Generators
62. Smart UPS & Backup Power Systems
63. Smart Home Networking Equipment
64. Internet & Wi-Fi Services
65. Smart Audio Systems
66. Smart Home Theater Systems
67. Smart Televisions
68. Smart Projectors
69. Smart Universal Remote Systems
70. Smart Sensors
71. Smart Health & Wellness Devices
72. Smart Beds & Sleep Systems
73. Smart Mailboxes & Package Boxes
74. Smart Mirrors
75. Smart Clocks & Displays
76. Smart Fragrance & Air Care Devices
77. Smart Trash & Recycling Systems
78. Smart Home Robots
79. Smart Home Software & Mobile Apps
80. Voice Assistants
81. Home Automation Platforms
82. Smart Energy Providers
83. Internet Service Providers
84. Television & Streaming Providers
85. Home Phone Providers
86. Smart Home Installation Services
87. Home Automation Programming Services
88. Smart Home Repair Services
89. Home Network Support Services
90. Home Monitoring Services
91. Smart Cleaning & Maid Services
92. Lawn & Landscape Services
93. Pool Maintenance Services
94. Pest Control Services
95. Pet Care Services
96. Pet Health & Veterinary Services
97. Grocery & Meal Delivery Services
98. Nutrition & Health Services
99. Home Maintenance Services
100. Aging-in-Place & Accessibility Services

Technician Guidelines

• Confirm the customer's requested service falls within one or more supported categories.
• If applicable, identify the manufacturer, model, mobile app, and connected ecosystem.
• Search the Freshdesk Knowledge Base for existing manufacturer-specific instructions before creating a new article.
• If no procedure exists, obtain the official manufacturer documentation and create a new knowledge article following SmartHomeConcierge.ai standards.
• If the request requires coordination with a third-party provider (internet, utility, installer, lawn, cleaning, pet, or maintenance service), document the provider, summarize the issue, and coordinate as needed.
• If a request spans multiple categories, link all applicable categories to the ticket.
• Before closing the ticket, document any new configuration steps or troubleshooting procedures so they can be added to the Freshdesk Knowledge Base and improve future support.

This article becomes the master "What We Support" workflow that every technician and the Freshdesk AI can reference before routing or working a request. It also gives Neil a consistent process for expanding the knowledge base as new products and services are encountered.