Ring - Add/Update Emergency Responder Information

Purpose

Use this procedure when a customer wants to provide emergency responders with important information about their property through the Ring app.

Customer Symptoms

Customer wants to:

• Add gate codes for emergency responders
• Add lock box information
• Add building access instructions
• Add mobility assistance information
• Add pet information
• Update dispatch information for emergencies

Requirements

Emergency responder information may only be available to customers enrolled in:

• Ring 24/7 Professional Monitoring
• SOS for Cameras

Neil Procedure

1. Open the Ring app.
2. Select Menu.
3. Select Settings.
4. Select Monitoring.
5. Select Dispatch Information.

Choose the appropriate category:

Location Access

Use this section to add:

• Gate codes
• Door codes
• Building access instructions
• Lock box information

People

Use this section to indicate:

• Mobility assistance needs
• Residents who may require additional assistance during emergencies

Pets

Use this section to provide:

• Number of pets
• Type of pets
• Important pet-related information emergency responders should know

5. Save all changes.
6. Verify information is accurate and current.

Best Practices

Advise customers to review and update dispatch information whenever:

• Access codes change
• New pets are added
• Residents move in or out
• Mobility assistance needs change

Troubleshooting

Dispatch Information Option Missing

1. Verify customer has an eligible Ring subscription.
2. Verify Monitoring services are active.
3. Update the Ring app.
4. Sign out and back into Ring if necessary.

Expected Outcome

Emergency responders can receive important property access, resident, and pet information to help improve emergency response when dispatch services are used.