Ring - Transfer Device Ownership

Purpose

Use this procedure when a customer is selling, giving away, replacing, or transferring a Ring device to another person.

Customer Symptoms

Customer wants to:

• Transfer a Ring camera to a new owner
• Transfer a Ring doorbell to a family member
• Remove a device from their account
• Set up a used Ring device
• Register a previously owned Ring device

Procedure

Current Owner

1. Open the Ring app.
2. Select the Ring device.
3. Access Device Settings.
4. Remove the device from the Ring account.
5. Confirm device removal.

New Owner

1. Download the Ring app.
2. Create or sign into a Ring account.
3. Select Set Up a Device.
4. Scan the QR code or MAC ID.
5. Complete device setup.

Troubleshooting

Device Already Registered

1. Verify the previous owner removed the device.
2. Confirm ownership transfer has been completed.
3. Attempt setup again.
4. Contact Ring Support if ownership remains locked.

QR Code Missing

1. Locate the MAC ID on the device.
2. Enter the information manually if supported.
3. Contact Ring Support if identification information cannot be located.

Expected Outcome

The previous owner no longer has access to the device and the new owner successfully activates the device on their Ring account.