Purpose
Use this procedure when a Ring Alarm Contact Sensor is offline, unresponsive, unable to reconnect, or requires a factory reset during troubleshooting.
Customer Symptoms
Customer reports:
- Contact Sensor offline
- Contact Sensor not responding
- Contact Sensor will not reconnect
- Contact Sensor needs to be re-added
Procedure
Contact Sensor (1st Generation)
Follow Ring factory reset instructions for the Contact Sensor (1st Generation).
Contact Sensor (2nd Generation)
Follow Ring factory reset instructions for the Contact Sensor (2nd Generation).
Important
Factory reset should only be performed after standard troubleshooting has failed.
Factory reset removes the device from the existing network and may require reconfiguration.
Expected Outcome
Contact Sensor is reset and ready to be reconnected to the Ring Alarm system.
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