Ring Snapshot Capture - Setup, Storage, and Viewing Snapshots

Purpose

Use this procedure when a customer wants to enable Snapshot Capture, adjust snapshot frequency, manage storage settings, or view saved snapshots from a Ring camera.

Customer Symptoms

Customer wants to:

• Enable Snapshot Capture
• View snapshots between motion events
• Change snapshot frequency
• Adjust snapshot storage duration
• Download snapshot images
• Find missing snapshots
• Manage cloud snapshot storage

Understanding Snapshot Capture

Snapshot Capture allows supported Ring cameras to take images at scheduled intervals between recorded events.

Snapshots help provide a visual timeline of activity that occurs between motion events and recordings.

Snapshot frequency and storage duration can be customized within the Ring app.

Requirements

Customer must have:

• Compatible Ring camera
• Snapshot Capture supported on the device
• Ring device connected to the internet
• Snapshot Capture enabled

Configuration Steps

Enable Snapshot Capture

1. Open the Ring app.
2. Select Devices.
3. Select the desired camera.
4. Open Device Settings.
5. Select Snapshot Capture.
6. Turn Snapshot Capture on.
7. Save settings.

Adjust Snapshot Frequency

1. Open the Ring app.
2. Select Devices.
3. Select the desired camera.
4. Open Device Settings.
5. Select Snapshot Capture.
6. Choose the preferred capture frequency.
7. Save settings.

Important

Higher snapshot frequencies may reduce battery life on battery-powered devices.

Adjust Snapshot Storage Duration

1. Open the Ring app.
2. Open the menu.
3. Select Control Center.
4. Select Video and Snapshot Storage.
5. Select Edit next to the desired device.
6. Adjust the storage duration.
7. Save changes.

View Snapshot Images

1. Open the Ring app.
2. Select the camera preview tile.
3. Open the Event History Timeline.
4. Scroll through the timeline.
5. Locate snapshot images captured between events.

Download Snapshot Images

1. Open the desired snapshot.
2. Select More (•••).
3. Select Save.
4. Confirm the image is saved to the mobile device.

Troubleshooting Steps

Snapshots Not Appearing

1. Verify Snapshot Capture is enabled.
2. Verify the device is online.
3. Verify the camera supports Snapshot Capture.
4. Save settings and test again.

Missing Snapshot Images

1. Verify storage settings.
2. Verify snapshots have not exceeded the storage period.
3. Confirm Snapshot Capture remains enabled.
4. Test by waiting for the next scheduled capture interval.

Battery Draining Faster Than Expected

1. Open Snapshot Capture settings.
2. Reduce capture frequency.
3. Save settings.
4. Monitor battery performance.

Important Information

Snapshot images:

• Can be viewed in the Ring app timeline.
• Can be downloaded to a mobile device.
• Are not available through Ring.com.
• Are not accessible through the Ring desktop application.

Expected Outcome

Snapshot Capture is enabled, snapshots are automatically captured at the selected interval, images are stored according to the configured retention period, and customers can review or download snapshots directly from the Ring app.