AT&T Smart Home Manager - Manage Connected Wi-Fi Devices and Guest Access

Purpose

Use this procedure when a customer wants to view connected devices, manage device access, share Wi-Fi credentials, create device profiles, or monitor network activity using AT&T Smart Home Manager.

Customer Symptoms

Customer wants to:

• View connected Wi-Fi devices
• Identify devices on the network
• Rename devices
• Manage device profiles
• Block devices from Wi-Fi
• Run a device security scan
• Share Wi-Fi with guests
• Generate a Wi-Fi QR code
• Troubleshoot unknown devices

Understanding Smart Home Manager

AT&T Smart Home Manager allows customers to manage devices connected to their home network.

Customers can:

• View connected devices
• Edit device information
• Create device profiles
• Block internet access
• Share Wi-Fi credentials
• Monitor network activity
• Run device security scans when supported

Important

If Smart Home Manager cannot identify a device, it may appear as:

• Other
• Unknown

View Connected Devices Using a Computer

1. Sign in to Smart Home Manager.
2. Select Network.
3. Select Connected Devices.
4. Review devices currently connected to the network.
5. Select a device to view additional information.

Edit Device Information

1. Select the desired device.
2. Select More Options (•••).
3. Update device information.
4. Save changes.

View Connected Devices Using the Mobile App

1. Open the Smart Home Manager app.
2. Select Profiles & Devices.
3. Select the Devices icon.
4. Review connected devices.
5. Select a device to view details.

Manage Connected Devices

Depending on equipment and service availability, customers may:

• Rename devices
• Assign devices to profiles
• Block devices
• Unblock devices
• Run security scans

Share Wi-Fi with Guests

Share Using QR Code

1. Open the Smart Home Manager app.
2. Select My Wi-Fi.
3. Select Share Wi-Fi.
4. Display the QR code.
5. Have the guest scan the QR code with their mobile device.

Share by Message

1. Open the Smart Home Manager app.
2. Select My Wi-Fi.
3. Select Share Wi-Fi.
4. Choose:
   • Text Message
   • Email
5. Send the network information.

Important

Text sharing is only available through the Smart Home Manager mobile app.

Troubleshooting Steps

Device Not Appearing

1. Verify the device is powered on.
2. Verify the device is connected to Wi-Fi.
3. Refresh Smart Home Manager.
4. Restart the connected device.
5. Check network connectivity.

Unknown Device Appears

1. Select the device.
2. Review available information.
3. Rename the device if identified.
4. Block the device if it is unauthorized.

Unable to Share Wi-Fi

1. Verify the Smart Home Manager app is updated.
2. Verify Wi-Fi service is active.
3. Restart the application.
4. Attempt sharing again.

Security Scan Not Available

Security scan availability depends on:

• Gateway model
• Service type
• Feature availability

Some equipment may not support all Smart Home Manager functions.

Supported Services

Smart Home Manager supports eligible:

• AT&T Internet
• AT&T Internet Air
• AT&T Fixed Wireless Internet
• AT&T Small Business Internet

Compatible Equipment

Supported gateways may include:

• Arris BGW210
• Arris BGW320
• Arris BGW620
• Motorola NVG589
• Pace 5031
• Pace 5168
• Pace 5268AC
• 2Wire gateways
• AT&T All-Fi Hubs

Important

Available Smart Home Manager features may vary based on gateway model and service type.

Expected Outcome

Customer can successfully view connected devices, manage device access, share Wi-Fi credentials, organize device profiles, and monitor network activity using AT&T Smart Home Manager.