Nest – Manage Account Security, Email Address, and Home Sharing

Category: Nest → Account & Login

Overview

This article explains how to improve account security, change your account email address, and safely share access to your Nest home with family members.

Improve Account Security

For better protection, enable two-step verification on your account.

Two-step verification requires a temporary verification code in addition to your password whenever you sign in.

Google Account Users

1. Sign in to your Google Account.
2. Open Security settings.
3. Select 2-Step Verification.
4. Follow the prompts to complete setup.

Legacy Nest Account Users

1. Open the Nest app.
2. Sign in with your Nest account.
3. Go to Settings.
4. Select Account.
5. Open Account Security.
6. Enable two-step verification.

Change Your Account Email Address

For Legacy Nest Accounts

1. Open the Nest app.
2. Select Sign in with Nest.
3. Sign in using your current credentials.
4. Tap Settings.
5. Select Account.
6. Tap Manage Account.
7. Select Account Security.
8. Tap Email Address.
9. Enter your current password.
10. Enter and confirm your new email address.
11. Tap Save Changes.
12. Open the verification email sent to your new address and confirm the change.

For Google Account Users

Email address changes are managed through your Google Account settings.

If Google does not allow the email address to be changed, you may need to create a new account and set up your Nest products again.

Important Before Changing Accounts

Creating a new account requires:

• Removing Nest products from the current account.
• Resetting supported devices.
• Setting up devices again on the new account.
• Re-inviting anyone who previously had access to the home.

Share Access to Your Home

Do not share your account password with other people.

Instead, invite family members or trusted individuals to your home so each person uses their own account.

Benefits of Home Sharing

• Individual sign-in credentials.
• Better account security.
• Shared device access.
• Independent notifications and settings.

Important

After migrating to a Google Account, invited home members may be able to:

• View and control devices.
• Change device settings.
• Add new devices.
• Link compatible services.
• Invite or remove other home members.

Only invite people you trust.

Troubleshooting

Verification Email Not Received

• Check your spam or junk folder.
• Confirm the email address was entered correctly.
• Wait a few minutes and try again.

Unable to Change Email Address

Some Google Accounts do not allow email address changes. If this occurs, create a new Google Account and migrate devices manually.

Family Member Cannot Join Home

Verify both users are using compatible account types and have accepted the home invitation.