Smart Air Purifier Optimization – Configuration Request Workflow

Created by Lamont Gibson, Modified on Mon, 22 Jun at 11:08 PM by Lamont Gibson

Purpose

This workflow is used when a customer wants to improve indoor air quality, reduce allergens, remove odors, improve respiratory comfort, optimize air purifier performance, or integrate air purification into their smart home ecosystem.

The goal is to maximize the effectiveness of existing air purification equipment before recommending additional devices or upgrades.

Customer Trigger Phrases

Examples:

Improve my air quality
Optimize my air purifier
Reduce allergens in my home
My air purifier isn't helping
Monitor indoor air quality
Reduce pet odors
Remove smoke odors
Improve respiratory comfort
Automate my air purifier
Create a healthier home

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Home Health & Environmental Monitoring

Request Type:

Smart Air Purifier Optimization

Status:

New

Step 2 – In Review

Determine the customer's goals.

Air Quality

Examples:

Reduce dust
Reduce allergens
Improve indoor air quality

Odor Control

Examples:

Pet odors
Cooking odors
Smoke odors

Health & Wellness

Examples:

Allergies
Asthma concerns
Respiratory comfort

Automation

Examples:

Automatic operation
Air quality-based operation
Smart home integration

Step 3 – Information Collection

Collect:

Air Purifier Information

Manufacturer
Model
Number of units
Smart or non-smart

Home Information

Square footage
Number of floors
Pets
Smokers
Occupants

Existing Smart Home Devices

Examples:

Alexa
SmartThings
ecobee
Nest
Air quality sensors
Environmental monitors

Customer Concerns

Examples:

Dust
Allergies
Odors
Poor air quality
High humidity

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

Air purifier information
Home information
Existing devices
Customer concerns

The SmartHomeConcierge.ai Bot begins environmental analysis.

Step 5 – Air Quality Assessment

Placement Review

Review:

Unit location
Room coverage
Airflow restrictions

Determine:

Coverage gaps
Performance opportunities

Filter Review

Review:

Filter age
Replacement schedule
Maintenance history

Determine:

Maintenance opportunities

Air Quality Review

Review:

Allergen concerns
Odor concerns
Environmental conditions

Determine:

Optimization opportunities

Automation Review

Review:

Existing schedules
Existing smart integrations
Sensor-based automations

Determine:

Additional automation opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Air Purifier Placement

Examples:

Relocate for better airflow
Remove obstructions
Improve room coverage

Existing Schedules

Examples:

Sleep schedules
Occupancy schedules
High-use schedules

Existing Maintenance

Examples:

Filter replacement review
Cleaning schedules
Performance checks

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Smart Air Purifiers

Auto mode
Air quality monitoring
Scheduling

Alexa

Voice control
Air quality routines

SmartThings

Air quality automations
Environmental monitoring

Air Quality Sensors

Automatic purifier activation
Environmental alerts

Level 3 – Air Quality Enhancement Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Additional Air Purifiers

Improve coverage.

Air Quality Sensors

Improve monitoring accuracy.

Smart Humidifiers

Improve comfort and respiratory health.

Smart Dehumidifiers

Reduce excess moisture.

Whole-Home Air Quality Solutions

Expand environmental protection.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform HVAC work, environmental remediation, electrical work, or physical installations.

Customer may require:

HVAC contractor
Electrician
Air quality specialist

The installer is responsible for physical installation and operational testing.

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

Account creation
Device registration
Wi-Fi connection

Alert Configuration

Air quality alerts
Filter replacement reminders
Device offline alerts

Automation Configuration

Examples:

Air purifier activates when air quality declines
Purifier enters sleep mode at bedtime
Purifier increases speed during cooking activity

Smart Home Integration

Alexa integration
SmartThings integration
Environmental sensor integration

Step 9 – Example Smart Air Purifier Workflow

Example:

During normal operation:

Air quality monitored continuously
Air purifier adjusts fan speed automatically
Customer receives filter replacement reminders
Air quality alerts generated when thresholds are exceeded

Advanced workflow:

Cooking activity detected
Air purifier increases performance automatically
Air quality returns to normal
Purifier resumes standard operation

Step 10 – Recommended Enhancements

Additional recommendations may include:

Air Quality Sensors

Improve environmental awareness.

Smart Humidifiers

Improve comfort during dry seasons.

Smart Dehumidifiers

Reduce mold and moisture risks.

Home Health Monitoring

Expand environmental monitoring.

Whole Home Environmental Review

Create a healthier living environment.

Step 11 – Customer Response

Example:

"We reviewed your air purifier setup, indoor air quality concerns, environmental conditions, and existing smart home devices. Several opportunities were identified to improve air quality, comfort, and automation using your existing equipment."

Step 12 – Resolved

Work Completed:

Air quality review completed
Placement review completed
Automation opportunities identified
Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai air purifier optimization recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 13 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

Air purifier type
Environmental concerns
Devices involved
Automations created
Recommendations provided
Customer outcome

Freshdesk Bot Learning

Capture:

Common air quality concerns
Successful optimization strategies
Effective automation workflows

SmartHomeConcierge.ai Bot Learning

Learn:

Successful air purifier configurations
Common indoor air quality challenges
Effective environmental automations
Future wellness recommendations

Goal

The goal of this workflow is to improve indoor air quality, comfort, wellness, and environmental awareness by optimizing air purifier performance and integrating air purification into the customer's existing smart home ecosystem before recommending additional equipment purchases.