Indoor Air Quality Monitoring – Configuration Request Workflow

Purpose

This workflow is used when a customer wants to monitor indoor air quality, track pollutants, reduce allergens, improve respiratory comfort, monitor environmental conditions, or create a healthier living environment using smart home technology.

The goal is to improve awareness, comfort, wellness, and environmental control while maximizing the customer's existing smart home ecosystem before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

• Monitor my indoor air quality
• Improve my home's air quality
• Reduce allergens
• My house feels stuffy
• Monitor air pollution indoors
• Track air quality from my phone
• Create a healthier home
• Improve respiratory comfort
• Monitor dust levels
• Help with allergy symptoms

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Home Health & Environmental Monitoring

Request Type:

Indoor Air Quality Monitoring

Status:

New

Step 2 – In Review

Determine the customer's goals.

Air Quality Awareness

Examples:

• Track air quality levels
• Receive alerts
• Monitor environmental changes

Allergy Reduction

Examples:

• Dust concerns
• Seasonal allergies
• Pet allergens

Respiratory Comfort

Examples:

• Asthma concerns
• Breathing comfort
• Air freshness

Environmental Monitoring

Examples:

• Humidity monitoring
• Temperature monitoring
• Air quality trends

Step 3 – Information Collection

Collect:

Property Information

• House
• Condo
• Apartment
• Townhome

Household Information

Examples:

• Pets
• Children
• Seniors
• Allergy sufferers

Existing Smart Home Devices

Examples:

• ecobee
• Nest
• Air purifiers
• Humidifiers
• Dehumidifiers
• Alexa
• SmartThings
• Environmental sensors

Customer Concerns

Examples:

• Dust
• Pet dander
• Odors
• Allergies
• Poor ventilation
• Respiratory discomfort

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

• Property information
• Existing devices
• Household concerns
• Environmental goals

The SmartHomeConcierge.ai Bot begins air quality analysis.

Step 5 – Indoor Air Quality Assessment

Environmental Review

Review:

• Indoor air conditions
• Ventilation conditions
• Seasonal conditions

Determine:

• Air quality improvement opportunities

Existing Equipment Review

Review:

• Air purifiers
• HVAC systems
• Humidifiers
• Dehumidifiers

Determine:

• Optimization opportunities

Household Review

Review:

• Pets
• Occupancy levels
• Allergy concerns

Determine:

• Potential air quality contributors

Notification Review

Review:

• Existing alerts
• Environmental monitoring

Determine:

• Monitoring opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Air Purifiers

Examples:

• Placement optimization
• Schedule adjustments
• Filter maintenance

Existing HVAC Settings

Examples:

• Fan schedules
• Air circulation settings

Existing Environmental Devices

Examples:

• Humidity optimization
• Ventilation improvements

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

ecobee

• Air circulation schedules
• Environmental monitoring

Smart Air Purifiers

• Auto mode
• Air quality tracking
• Scheduled operation

Alexa

• Environmental notifications
• Smart home routines

SmartThings

• Air quality automations
• Environmental alerts

Level 3 – Air Quality Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Air Quality Sensors

Monitor indoor conditions.

Smart Air Purifiers

Improve air quality management.

Smart Humidifiers

Improve respiratory comfort.

Smart Dehumidifiers

Reduce excess moisture.

Whole Home Air Quality Solutions

Expand environmental protection.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform HVAC work, air quality testing, environmental remediation, electrical work, or physical installations.

Customer may require:

• HVAC contractor
• Air quality specialist
• Electrician

The installer is responsible for physical installation and operational testing.

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

• Account creation
• Device registration
• Wi-Fi connection

Alert Configuration

• Air quality alerts
• Environmental alerts
• Maintenance reminders

Smart Home Integration

• Alexa integration
• SmartThings integration
• Thermostat integration
• Air purifier integration

Automation Configuration

Examples:

• Air purifier activates when air quality declines
• Fan circulation increases automatically
• Humidity adjusted automatically
• Environmental alerts sent to family members

Step 9 – Example Indoor Air Quality Workflow

Example:

During normal operation:

• Air quality monitored continuously
• Environmental conditions tracked
• Air purifier adjusts automatically
• Customer receives alerts when conditions change
• Maintenance reminders delivered automatically

Advanced workflow:

• Air quality declines
• Air purifier activates automatically
• HVAC fan circulation increases
• Customer receives air quality notification
• Conditions return to target range

Step 10 – Recommended Enhancements

Additional recommendations may include:

Smart Air Purifiers

Improve air quality response.

Smart Humidifiers

Improve comfort during dry conditions.

Smart Dehumidifiers

Reduce excess moisture.

Home Health Monitoring

Expand environmental awareness.

Whole Home Environmental Review

Create a healthier living environment.

Step 11 – Customer Response

Example:

"We reviewed your indoor air quality concerns, household environment, existing smart home devices, and comfort goals. Several opportunities were identified to improve air quality, environmental awareness, and automation using your existing smart home ecosystem."

Step 12 – Resolved

Work Completed:

• Air quality review completed
• Environmental review completed
• Automation opportunities identified
• Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai indoor air quality recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 13 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

• Property type
• Environmental concerns
• Existing devices
• Automations created
• Recommendations provided
• Customer outcome

Freshdesk Bot Learning

Capture:

• Common air quality concerns
• Successful environmental strategies
• Effective automation workflows

SmartHomeConcierge.ai Bot Learning

Learn:

• Successful air quality monitoring configurations
• Common household environmental challenges
• Effective alert strategies
• Future wellness recommendations

Goal

The goal of this workflow is to improve indoor air quality, environmental awareness, respiratory comfort, and overall wellness by integrating air quality monitoring and smart environmental controls into the customer's existing smart home ecosystem before recommending additional equipment purchases.