Purpose
This overview serves as the SmartHomeConcierge.ai master reference for the Vivint ecosystem. It provides a comprehensive summary of products, platform features, subscription services, mobile app capabilities, integrations, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.
Supported Products
- Vivint Smart Hub
- Indoor Camera Pro
- Outdoor Camera Pro
- Doorbell Camera Pro
- Spotlight Pro
- Smart Drive DVR
- Motion Sensors
- Door & Window Sensors
- Glass Break Detectors
- Smoke Detectors
- Carbon Monoxide Detectors
- Flood & Water Sensors
- Freeze Sensors
- Smart Thermostat
- Smart Locks
- Garage Door Controller
- Smart Lighting
- Ping Indoor Camera (Legacy)
- Vehicle Protection Devices (Supported Plans)
- Home Security Accessories
Mobile App Features
| Feature | Description |
|---|---|
| System Management | Arm, disarm, and monitor the security system remotely. |
| Live View | View live video from compatible cameras. |
| Playback | Review recorded events and saved clips. |
| Smart Notifications | Receive real-time alerts from security devices. |
| Device Management | Add, organize, rename, and manage devices. |
| Automation | Create smart home automations and schedules. |
| Shared Access | Allow trusted users to access the system. |
| Device Health | Monitor battery, connectivity, and firmware status. |
Subscription Services
Vivint Monitoring
- 24/7 Professional Monitoring
- Police Dispatch
- Fire Dispatch
- Medical Emergency Dispatch
- Cellular Backup
- Alarm Verification
- Smart Deterrence Services
- Remote Mobile Control
Core Hardware Features
| Feature | Description |
| Wireless Security | Wireless communication between security devices. |
| Cellular Backup | System remains connected if internet service fails. |
| Battery Backup | Backup power during electrical outages. |
| Smart Hub | Central controller for all Vivint devices. |
| Indoor & Outdoor Cameras | Comprehensive indoor and outdoor monitoring. |
| Video Doorbell | Remote visitor communication and monitoring. |
| Smart Locks | Remote locking and unlocking of doors. |
| Garage Control | Monitor and control compatible garage doors. |
AI Features
| Feature | Description |
| Smart Deter | Uses AI to identify potential intruders and activate deterrent lighting and warnings. |
| Person Detection | Distinguishes people from general motion. |
| Package Detection | Detects package deliveries on supported doorbells. |
| Vehicle Detection | Identifies moving vehicles. |
| Intelligent Motion Detection | AI reduces false notifications from routine movement. |
Video Features
- Live View
- Continuous Recording (supported devices)
- Motion Recording
- Smart Clips
- HD Video
- Night Vision
- Digital Zoom
- Video Playback
- Snapshot Capture
Audio Features
- Two-Way Audio
- Built-in Speaker
- Built-in Microphone
- Smart Hub Voice Prompts
- Alarm Siren
Motion & Detection Features
- Motion Detection
- Person Detection
- Vehicle Detection
- Package Detection
- Smart Deter
- Motion Zones
- Motion Sensitivity
- Entry Detection
- Glass Break Detection
Notification Features
- Alarm Notifications
- Motion Notifications
- Person Detection Alerts
- Vehicle Alerts
- Package Alerts
- Doorbell Notifications
- Smoke Alerts
- Carbon Monoxide Alerts
- Water Leak Alerts
- Device Offline Alerts
- Low Battery Alerts
Security Features
- Professional Monitoring
- Smart Deter
- Video Verification
- Indoor Monitoring
- Outdoor Monitoring
- Smart Locks
- Garage Door Monitoring
- Environmental Monitoring
- Intrusion Detection
- Emergency Dispatch
Privacy Features
- Two-Factor Authentication
- User Access Management
- Shared User Permissions
- Camera Privacy Controls
- Secure Remote Access
Storage Options
- Cloud Video Storage
- Event History
- Smart Clips
- Video Playback
- Video Downloads (supported plans)
Smart Home Integrations
- Amazon Alexa
- Google Assistant
- Google Nest Thermostat (supported integrations)
- Philips Hue
- Z-Wave Devices
- MyQ Garage Doors (supported configurations)
Voice Assistant Integration
Amazon Alexa
- Arm System
- Device Control
- Smart Home Commands
Google Assistant
- Device Control
- Camera Viewing
- Smart Home Commands
Device Management Features
- Add Devices
- Remove Devices
- Rename Devices
- Device Health
- Firmware Updates
- Battery Monitoring
- User Management
- Automation Management
- Smart Hub Configuration
Common Configuration Categories
- Smart Hub Setup
- Camera Setup
- Video Doorbell Setup
- Smart Lock Configuration
- Motion Sensor Setup
- Door & Window Sensor Setup
- Glass Break Detector Setup
- Garage Door Controller Setup
- Smart Thermostat Configuration
- Smart Lighting Configuration
- Notification Settings
- Automation Rules
- Shared User Access
- Firmware Updates
- Voice Assistant Integration
- Professional Monitoring Configuration
Common Customer Requests
- New System Setup
- Camera Installation
- Video Doorbell Setup
- Smart Lock Setup
- Garage Door Configuration
- Motion Detection
- Smart Deter Settings
- Person Detection Alerts
- Package Detection
- Automation Creation
- Device Offline
- Battery Replacement
- Shared User Access
- Firmware Updates
- Voice Assistant Setup
- Monitoring Questions
Related Configuration Articles
- Vivint – Smart Hub Setup
- Vivint – Camera Setup
- Vivint – Video Doorbell Setup
- Vivint – Smart Lock Configuration
- Vivint – Motion Sensor Setup
- Vivint – Door & Window Sensor Setup
- Vivint – Garage Door Controller Setup
- Vivint – Smart Thermostat Configuration
- Vivint – Smart Lighting Setup
- Vivint – Notification Settings
- Vivint – Automation Rules
- Vivint – Smart Deter Configuration
- Vivint – Shared User Access
- Vivint – Firmware Updates
- Vivint – Voice Assistant Integration
- Vivint – Device Offline Troubleshooting
- Vivint – Professional Monitoring
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