Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Hiome ecosystem. It provides a comprehensive summary of Hiome room occupancy sensors, doorway presence detection, smart home integrations, occupancy intelligence, automation capabilities, firmware management, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Hiome is a smart home occupancy platform designed to provide true room-level occupancy detection. Unlike traditional motion sensors or mmWave presence sensors that monitor activity within a room, Hiome uses door-mounted sensors to track people entering and leaving individual rooms. By maintaining a running occupancy count, Hiome determines whether a room is occupied even when occupants remain completely still. The system is designed to improve lighting automation, HVAC efficiency, security, and energy management while reducing false occupancy events.

Supported Product Families

Room Occupancy Sensors

• Hiome Doorway Occupancy Sensor
• Bidirectional Entry Detection
• Room Occupancy Tracking
• Entry & Exit Counting
• Real-Time Occupancy Status

Hub & Gateway

• Hiome Hub
• Local Device Communication
• Home Network Integration
• Firmware Management

Core Features

Room Occupancy Intelligence

• True room occupancy detection
• Entry counting
• Exit counting
• Occupancy state tracking
• Vacant room detection
• Continuous occupancy monitoring
• Stationary occupant support

Presence Detection

• Human presence detection
• Room occupancy confirmation
• Entry events
• Exit events
• Occupancy transitions
• Multi-room occupancy awareness

Home Intelligence

• Occupancy history
• Room utilization
• Energy optimization
• Presence-based automations
• Smart room awareness

Mobile App

The Hiome mobile application allows technicians and homeowners to:

• Add new devices
• Configure room assignments
• View occupancy status
• Monitor device health
• Update firmware
• Configure automations
• Manage notifications
• Rename devices
• View system diagnostics

Connectivity

• Wi-Fi
• Local Hub Communication
• Cloud Account Support
• Home Network Integration

Smart Home Platform Compatibility

Depending on the installed system and available integrations, Hiome may integrate with:

• Home Assistant
• Apple Home
• Amazon Alexa
• Google Home
• Homey
• IFTTT
• Matter-enabled ecosystems (where supported)

Platform support may vary depending on firmware version and available integrations.

Automation Capabilities

Supports automations including:

• Occupancy-based lighting
• Welcome Home scenes
• Goodnight scenes
• HVAC automation
• Smart fan control
• Bathroom automation
• Closet lighting
• Hallway lighting
• Office automation
• Vacation mode
• Energy-saving automations
• Security automations
• Presence-based notifications

Device Configuration

Technicians can configure:

• Room assignments
• Doorway placement
• Entry direction
• Occupancy reset
• Device naming
• Automation triggers
• Notification preferences
• Occupancy timeout behavior
• Firmware updates

Firmware Management

Technicians can:

• Check firmware version
• Install firmware updates
• Verify successful updates
• Restart devices
• Restore factory settings
• Reconfigure room assignments
• Update hub software

Common Technician Configuration Requests

SmartHomeConcierge.ai technicians commonly assist customers with:

• Initial Hiome setup
• Hub installation
• Doorway sensor installation
• Wi-Fi configuration
• Room assignment
• Occupancy calibration
• Entry/exit detection troubleshooting
• Occupancy count correction
• Firmware updates
• Notification configuration
• Lighting automations
• HVAC automations
• Home Assistant integration
• Alexa integration
• Google Home integration
• Device reset
• Hub replacement
• Device relocation
• Offline device recovery
• Automation troubleshooting

SmartHomeConcierge.ai Integration Notes

Before troubleshooting a Hiome system, technicians should verify:

• Hub connectivity
• Wi-Fi network status
• Firmware version
• Doorway sensor placement
• Correct room assignments
• Occupancy count accuracy
• Device health
• Battery or power status (depending on model)
• Existing automations
• Third-party platform integrations
• Clear sensor line of sight across the doorway
• That the doorway sensor has not been obstructed or moved

Most Hiome support requests involve initial installation, doorway sensor alignment, occupancy count correction, room assignment changes, Home Assistant integration, firmware updates, automation tuning, and optimizing room-level occupancy detection for lighting, HVAC, and energy management.