Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the Level ecosystem. It provides a comprehensive summary of Level's products, software platform, mobile application, EV charging capabilities, energy management features, smart home integrations, utility programs, fleet capabilities, security, installation options, and connected services used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Level is an American electric vehicle charging company focused on residential, commercial, workplace, multifamily, hospitality, retail, municipal, and fleet charging infrastructure. Unlike many charger manufacturers that only sell hardware, Level combines charging stations, cloud management software, mobile applications, payment services, energy optimization, utility integration, and charging analytics into one connected ecosystem.

The platform is designed to help homeowners, businesses, property managers, utilities, and fleets deploy scalable EV charging while optimizing electrical capacity, reducing installation costs, and improving charging efficiency.

Company Overview

Founded: 2018

Headquarters:
California, USA

Primary Markets

• Residential EV charging
• Multifamily housing
• Commercial properties
• Workplace charging
• Fleet charging
• Hospitality
• Municipal charging
• Public charging
• Utilities
• Energy providers

Core Platform

• Level EV Chargers
• Level Mobile App
• Level Cloud Platform
• Level Energy Management
• Level Payments
• Level Fleet Solutions
• Level Utility Programs
• Level Network Management
• Level Commercial Portal
• Installer Portal

Supported Product Families

Residential Chargers

Designed for homeowners seeking faster charging and intelligent energy management.

Capabilities include:

• Level 2 charging
• Wi-Fi connectivity
• Ethernet connectivity
• Smart scheduling
• Remote monitoring
• Charging history
• Utility optimization
• Off-peak charging
• Time-of-use charging
• Energy tracking
• Automatic firmware updates

Commercial Charging Stations

For businesses and public properties.

Supports:

• Employee charging
• Customer charging
• Paid charging
• Public access
• Visitor access
• Shared charging
• Reservation systems
• Fleet operations
• Network management
• Access control

Workplace Charging

Businesses can deploy:

• Employee charging
• Visitor charging
• Department allocation
• Usage reporting
• Billing
• Power balancing
• Charging policies
• Reservation management

Multifamily Charging

Ideal for:

• Apartments
• Condominiums
• HOA communities
• Mixed-use developments
• Student housing
• Senior living

Management features include:

• Individual billing
• Tenant access
• Property manager controls
• Reserved parking
• Shared charging
• Energy allocation
• Load management

Fleet Charging

Supports:

• Corporate fleets
• Government fleets
• Delivery vehicles
• Municipal fleets
• Service vehicles
• Utility fleets
• Rental fleets

Fleet features include:

• Vehicle groups
• Driver assignments
• Charging schedules
• Fleet reporting
• Energy optimization
• Depot charging
• Driver authentication

Level Mobile App

The mobile application serves as the primary control center.

Users can:

• View charger status
• Start charging
• Stop charging
• Schedule charging
• Monitor sessions
• Receive notifications
• View charging costs
• Track energy usage
• Locate chargers
• Manage multiple chargers
• Update account settings
• View charging history

Remote Charger Management

Users can remotely:

• Start charging
• Stop charging
• Pause charging
• Resume charging
• Lock charger
• Unlock charger
• Configure charging schedules
• View live status
• Monitor power consumption
• Restart charging session

Smart Charging Features

Level supports intelligent charging designed to reduce energy costs.

Features include:

• Scheduled charging
• Delayed charging
• Utility rate optimization
• Time-of-use scheduling
• Automatic overnight charging
• Charge limit scheduling
• Peak demand reduction
• Smart charging profiles

Energy Management

The platform helps optimize home and commercial electrical systems.

Capabilities include:

• Energy monitoring
• Consumption tracking
• Utility pricing awareness
• Load balancing
• Demand management
• Electrical capacity optimization
• Circuit utilization
• Historical reporting
• Charging analytics

Dynamic Load Management

One of Level's key commercial capabilities.

Allows:

• Multiple chargers on one electrical service
• Automatic power sharing
• Load balancing
• Prevent breaker overload
• Maximize existing infrastructure
• Reduce electrical upgrades
• Scale installations
• Real-time energy allocation

Utility Integration

Many utilities partner with Level.

Programs may include:

• Demand response
• Managed charging
• Grid balancing
• Rebates
• Incentives
• Off-peak charging
• Utility reporting
• Renewable energy programs

Payment Services

Commercial charging supports:

• User authentication
• Payment processing
• Session billing
• Usage tracking
• Pricing policies
• Guest charging
• Subscription plans
• Free charging
• Employee charging
• Customer charging

Access Control

Organizations can restrict charger access.

Methods include:

• Mobile authentication
• User accounts
• Employee permissions
• Fleet authorization
• Property access
• Guest access
• Public availability
• Reservation systems

Charging Session Information

Users can review:

• Session duration
• Energy delivered
• Charging speed
• Charging cost
• Power consumption
• Vehicle connection time
• Historical sessions
• Monthly usage
• Annual usage

Notifications

Alerts include:

• Charging started
• Charging completed
• Vehicle disconnected
• Charging interrupted
• Power loss
• Charger offline
• Firmware available
• Account notifications
• Payment notifications
• Maintenance alerts

Commercial Management Portal

Business administrators can manage:

• Multiple properties
• Hundreds of chargers
• User permissions
• Energy policies
• Payment rules
• Pricing schedules
• Utilization reports
• Revenue reporting
• Maintenance scheduling
• Fleet operations

Reporting & Analytics

Reports include:

• Charger utilization
• Energy delivered
• Revenue
• Peak demand
• User activity
• Fleet consumption
• Charging frequency
• Session history
• Station uptime
• Maintenance history

Installation Options

Residential

• Garage installation
• Outdoor installation
• Wall mounting
• Pedestal mounting
• Single charger
• Dual charger

Commercial

• Parking garages
• Office buildings
• Retail centers
• Hotels
• Apartments
• Municipal parking
• Fleet depots

Connectivity

Depending on hardware model:

• Wi-Fi
• Ethernet
• Cellular connectivity
• Cloud connectivity
• OTA firmware updates

Security Features

Includes:

• User authentication
• Secure cloud communications
• Encrypted data transmission
• Account permissions
• Role-based administration
• Secure payment processing
• Firmware validation
• Network monitoring

Firmware Management

Administrators can:

• Install firmware updates
• Schedule updates
• View firmware versions
• Monitor update history
• Receive update notifications
• Maintain charger compatibility

EV Compatibility

Compatible with most North American electric vehicles using standard charging connectors or approved adapters, including:

• Tesla (with compatible adapter or native connector model where supported)
• Ford
• Chevrolet
• Rivian
• Hyundai
• Kia
• BMW
• Mercedes-Benz
• Audi
• Volkswagen
• Nissan
• Volvo
• Polestar
• Lucid
• Toyota
• Honda

Smart Home Integration Opportunities

Although Level is primarily an EV charging platform, customers frequently integrate it with broader smart home ecosystems for automation and energy management, including:

• Amazon Alexa routines
• Google Home automations
• Apple Home ecosystem (through supported third-party integrations)
• Home Assistant
• Energy management platforms
• Solar systems
• Home battery systems
• Utility demand-response programs

Typical automations include:

• Begin charging after midnight
• Charge only during off-peak utility hours
• Pause charging during high-demand periods
• Coordinate charging with rooftop solar production
• Resume charging when excess solar energy is available
• Notify homeowners when charging is complete
• Trigger exterior lighting when a charging session begins
• Send mobile alerts if charging is interrupted

Common Customer Requests

SmartHomeConcierge.ai technicians commonly assist customers with:

• Creating a Level account
• Registering a charger
• Connecting the charger to Wi-Fi
• Configuring Ethernet connectivity
• Pairing the charger with the mobile app
• Scheduling overnight charging
• Setting charging preferences
• Configuring utility time-of-use schedules
• Enabling demand-response participation
• Troubleshooting offline chargers
• Resolving charging interruptions
• Updating charger firmware
• Viewing charging history
• Tracking energy consumption
• Configuring commercial access permissions
• Setting up employee or tenant charging
• Managing billing and payment settings
• Optimizing load balancing across multiple chargers
• Integrating charging with solar and home energy systems
• Diagnosing connectivity or authorization issues