Purpose

This overview serves as the SmartHomeConcierge.ai master reference for Loop EV (Loop Global). It provides a comprehensive summary of Loop's EV charging hardware, charging network, mobile applications, cloud management platform, commercial charging solutions, residential charging capabilities, fleet management, energy optimization, payment services, load management, and connected mobility ecosystem used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Loop Global is a U.S.-based provider of end-to-end electric vehicle charging infrastructure that combines smart charging hardware, cloud software, mobile applications, payment processing, and network management into a single ecosystem. The company focuses on multifamily housing, commercial real estate, municipalities, workplaces, retail, hospitality, fleets, and public charging while also offering residential charging solutions. Loop emphasizes turnkey deployment, remote management, dynamic load balancing, and scalable charging infrastructure.

Company Overview

Founded:
2019

Headquarters:
El Segundo, California, USA

Primary Markets

• Residential EV Charging
• Commercial EV Charging
• Multifamily Housing
• Workplace Charging
• Fleet Charging
• Hospitality
• Retail
• Municipal Charging
• Public Charging
• Mixed-Use Developments

Core Ecosystem

• Loop EV Charging Network
• Loop Mobile App
• Loop Cloud Platform
• Charger Management Portal
• Commercial Management Platform
• Fleet Charging Solutions
• Dynamic Load Management
• Payment Processing
• Energy Management
• Driver Support Platform

Loop delivers complete charging solutions that include hardware, software, installation support, monitoring, analytics, and ongoing management services.

Supported Product Families

Level 2 AC Chargers

Designed for:

• Homes
• Apartments
• Condominiums
• Office buildings
• Hotels
• Retail centers
• Municipal parking
• Mixed-use developments

Features include:

• Network connectivity
• Smart scheduling
• Remote monitoring
• User authentication
• Cloud management
• Automatic firmware updates
• Usage analytics
• Load balancing

EV-Flex™

Loop's flagship distributed Level 2 charging platform.

Features include:

• Flexible deployment
• Multi-tenant support
• Commercial charging
• Property management integration
• Patented dynamic power distribution
• Intelligent power sharing
• Compact installation
• Cloud connectivity
• Revenue generation
• Remote administration 

EV-Fleet™

Designed for fleet operations.

Supports:

• Fleet depots
• Commercial fleets
• Delivery vehicles
• Municipal fleets
• Corporate vehicles
• Driver authentication
• Fleet reporting
• Charging optimization
• Power management

Infinity Flash™ DC Fast Charging

Loop's ultra-fast DC charging platform.

Capabilities include:

• Up to 300 kW charging
• Dual-port charging
• Dynamic power sharing
• Commercial deployment
• Retail locations
• Highway corridors
• Fleet operations
• Public charging
• High uptime design

Charging performance is designed to add approximately 100 miles of range in about five minutes under supported vehicle and charging conditions.

Loop EV Mobile App

The Loop EV Charger mobile application allows drivers to locate, access, and manage compatible charging stations.

Users can:

• Locate nearby Loop chargers
• View charger availability
• Start charging sessions
• Stop charging sessions
• Monitor charging progress
• View charging history
• Track charging expenses
• Manage payment methods
• Receive charging notifications
• Access account information

The app is available for both Android and iPhone devices.

Charger Management Portal

Property owners and administrators can remotely manage:

• Charging stations
• User permissions
• Charging availability
• Pricing
• Charging sessions
• Revenue reports
• Maintenance alerts
• Firmware updates
• Site analytics
• Network health

Dynamic Load Management

Loop includes built-in Local Load Management technology.

Capabilities include:

• Automatic power sharing
• Multiple chargers on one electrical service
• Prevent electrical overload
• Reduce infrastructure costs
• Expand charger capacity
• Real-time load balancing
• Intelligent energy allocation

This functionality can operate even if network connectivity is temporarily unavailable.

Smart Charging Features

Supports:

• Scheduled charging
• Off-peak charging
• Delayed charging
• Automatic session management
• Power optimization
• Load balancing
• Fleet scheduling
• Reservation support

Energy Management

The platform helps optimize electrical capacity through:

• Site energy monitoring
• Demand management
• Load balancing
• Peak demand reduction
• Capacity planning
• Historical energy reporting
• Charging analytics
• Infrastructure optimization

Commercial Charging Management

Designed for:

• Office buildings
• Apartment communities
• Hotels
• Retail centers
• Parking garages
• Campuses
• Municipal facilities
• Fleet operators

Management capabilities include:

• Multiple site administration
• User authentication
• Driver access
• Tenant charging
• Employee charging
• Visitor charging
• Revenue collection
• Usage reporting

Payment Services

Commercial deployments support:

• Secure payment processing
• Public charging
• Guest charging
• Employee charging
• Tenant billing
• Session pricing
• Usage tracking
• Revenue reporting

Fleet Management

Fleet operators can manage:

• Vehicle groups
• Driver permissions
• Depot charging
• Charging schedules
• Fleet energy usage
• Operational reports
• Site utilization
• Charging history

Monitoring & Analytics

Administrators can review:

• Charging sessions
• Energy delivered
• Station utilization
• Revenue
• Driver activity
• Peak demand
• Historical trends
• Network uptime
• Maintenance history
• Operational performance

Notifications

Users may receive alerts for:

• Charging started
• Charging completed
• Charging interrupted
• Vehicle disconnected
• Station offline
• Maintenance required
• Firmware updates
• Payment confirmation
• Network issues

Connectivity

Depending on charger model:

• Wi-Fi
• Ethernet
• Cellular connectivity
• Cloud connectivity
• Remote diagnostics
• Secure firmware updates

Firmware Management

Administrators can:

• Install firmware updates
• Schedule updates
• View software versions
• Monitor update history
• Apply security improvements
• Deploy feature enhancements

Security Features

Loop incorporates multiple security measures including:

• Secure cloud communications
• User authentication
• Role-based permissions
• Encrypted data transmission
• Secure payment processing
• Remote diagnostics
• Firmware validation
• Continuous network monitoring

EV Compatibility

Loop charging stations support most North American electric vehicles.

Supported vehicles include:

• Tesla (using compatible adapters or supported connectors)
• Ford
• Chevrolet
• Rivian
• Hyundai
• Kia
• BMW
• Mercedes-Benz
• Audi
• Volkswagen
• Nissan
• Volvo
• Polestar
• Lucid
• Toyota
• Honda

Loop's Level 2 chargers use the SAE J1772 connector, while its DC fast chargers support CCS and CHAdeMO connectors. Adapter requirements vary by vehicle.

Smart Home Integration Opportunities

Although Loop is primarily a commercial EV charging platform, customers frequently integrate it with broader smart energy ecosystems including:

• Solar energy systems
• Smart electrical panels
• Home energy management platforms
• Battery storage systems
• Utility demand-response programs
• Home Assistant
• Commercial building management systems

Typical automations include:

• Start charging during off-peak utility hours
• Pause charging during peak demand events
• Prioritize charging with excess solar generation
• Resume charging automatically overnight
• Notify users when charging completes
• Coordinate charging across multiple vehicles
• Reduce electrical demand during high-load periods

Common Customer Requests

SmartHomeConcierge.ai technicians commonly assist customers with:

• Creating a Loop account
• Registering a charging station
• Connecting chargers to Wi-Fi or Ethernet
• Pairing chargers with the Loop mobile app
• Locating available charging stations
• Starting and stopping charging sessions
• Configuring charging schedules
• Setting pricing for commercial chargers
• Managing employee or tenant access
• Reviewing charging history
• Monitoring energy consumption
• Updating charger firmware
• Troubleshooting offline chargers
• Diagnosing charging interruptions
• Configuring dynamic load management
• Managing multiple charging locations
• Optimizing fleet charging schedules
• Reviewing utilization and revenue reports
• Integrating charging infrastructure with energy management systems