Purpose

This article explains how existing SmartHomeConcierge.ai members can add an additional residential property to their membership, what information is required, and how the onboarding process works for each new property.

Overview

Many SmartHomeConcierge.ai members own more than one residence. Whether you have a vacation home, rental property, seasonal residence, or another primary home, additional properties can be added to your membership so each home receives the same professional smart home concierge support.

Each property has its own smart home ecosystem, devices, mobile apps, internet service, automation routines, and support history. By maintaining separate property profiles, we can provide faster, more accurate assistance whenever you need help.

Types of Properties That Can Be Added

Additional eligible residential properties may include:

• Primary residence
• Secondary residence
• Vacation home
• Seasonal home
• Rental property
• Investment property
• Family residence
• Retirement home
• Condominium
• Townhome
• Single-family home

Benefits of Adding Another Property

Adding another property allows SmartHomeConcierge.ai to:

• Maintain a separate smart home profile for each residence
• Track installed devices by property
• Organize support requests
• Recommend compatible products for each home
• Manage automation plans independently
• Coordinate vendors for the correct location
• Maintain separate Wi-Fi and network information
• Provide property-specific recommendations
• Build a complete service history for every residence

Information You'll Need

When requesting an additional property, please provide:

Property Information

• Property address
• Property type
• Property nickname (optional)
• Primary resident or occupant
• Best contact information

Internet Information

• Internet service provider
• Router or mesh Wi-Fi system
• Network equipment (if known)

Smart Home Information

Provide as much information as possible, including:

• Smart thermostats
• Smart lighting
• Smart switches
• Smart plugs
• Smart locks
• Security cameras
• Video doorbells
• Alarm systems
• Smart garage door openers
• Smart irrigation systems
• Voice assistants
• Home automation hubs
• Smart appliances
• Energy monitoring systems
• Solar equipment
• Battery backup systems
• EV chargers
• Other compatible smart home devices

Mobile Applications

If known, provide the apps currently used to manage the property's smart devices.

Examples include:

• Manufacturer apps
• Home automation platforms
• Voice assistant apps
• Security system apps
• Energy management apps

Property Onboarding

Each additional property receives its own onboarding process to help us understand your home's technology.

During onboarding we may review:

• Existing smart home devices
• Device manufacturers
• Automation routines
• Wi-Fi coverage
• Internet reliability
• Security goals
• Energy management goals
• Accessibility requirements
• Future expansion plans

This allows us to provide recommendations that are specific to each property.

How Additional Properties Are Managed

Once your new property has been added, SmartHomeConcierge.ai maintains separate records for each location, including:

• Property information
• Device inventory
• Mobile applications
• Internet provider
• Support history
• Vendor coordination
• Automation recommendations
• Future upgrade plans

This prevents confusion when requesting support for multiple homes.

Support Requests

When submitting a support request, always indicate which property the request is for.

Examples include:

• Primary residence
• Vacation home
• Rental property
• Lake house
• Beach house

Including the property name or address helps us route your request more efficiently.

Membership and Billing

Additional properties may require an additional property membership or fee, depending on your current membership plan and the number of homes being supported.

If you are unsure whether your current plan includes multiple properties, contact SmartHomeConcierge.ai before submitting your request.

Frequently Asked Questions

Can I have more than one property on my account?

Yes. Members can add multiple eligible residential properties, subject to the terms of their membership plan.

Does each property have its own support history?

Yes. We maintain separate records so each home's devices, support requests, and recommendations remain organized.

Can each property have different smart home brands?

Absolutely. Every property is evaluated independently, regardless of the manufacturers or platforms installed.

What if one property has no smart devices yet?

That's perfectly fine. We can help you design and build a smart home from the ground up for that property.

Can I remove a property later?

Yes. If you sell a home or no longer need support for a property, contact SmartHomeConcierge.ai to update your membership and property information.

Best Practices

• Give each property a recognizable name.
• Keep your device inventory updated for every residence.
• Notify us whenever major smart home equipment is added or replaced.
• Include the property name when opening support requests.
• Let us know before purchasing new smart home devices so we can recommend compatible products.

Related Articles

• How do I become a SmartHomeConcierge.ai member?
• What services are included with my membership?
• How do I update my contact information?
• How do I submit a support request?
• Can you recommend smart home products?