Purpose

This article explains who may use a SmartHomeConcierge.ai membership, how family members can receive assistance, and how authorized users can be added to a member's account.

Overview

A SmartHomeConcierge.ai membership is established for the individual member and the residential property or properties covered under the membership plan. To ensure account security and protect your personal information, only authorized individuals may request support, approve changes, or access account details.

If family members regularly use or help manage your smart home, they may be added as authorized users, subject to your membership plan and account verification requirements.

Who Can Receive Support?

The primary member is always authorized to:

• Submit support requests
• Update account information
• Request smart home recommendations
• Coordinate vendor services
• Approve account changes
• Discuss billing and membership information
• Request device configuration assistance

Authorized family members may also receive assistance once they have been added to your account.

Who Can Be Added as an Authorized User?

Depending on your household, authorized users may include:

• Spouse or partner
• Adult children
• Parents
• Grandparents
• Other family members living in the home
• Caregivers with your permission
• Trusted household representatives

Authorization is intended for individuals who regularly use or help manage the home's smart technology.

Benefits of Adding Authorized Family Members

Adding authorized users allows them to:

• Report smart home issues
• Request technical assistance
• Schedule support appointments
• Receive troubleshooting guidance
• Discuss compatible devices
• Receive automation recommendations
• Coordinate approved vendor visits
• Follow up on existing support requests

This is especially helpful when multiple people share responsibility for the home.

Information Required to Add an Authorized User

To add someone to your account, we may request:

• Full name
• Relationship to the primary member
• Phone number
• Email address
• Preferred contact method

For security purposes, the primary member may be required to approve the request before access is granted.

Account Security

Protecting your account is one of our highest priorities.

Before discussing account details or making changes, SmartHomeConcierge.ai may verify the identity of the person requesting assistance.

Verification helps prevent:

• Unauthorized account access
• Changes without permission
• Disclosure of personal information
• Fraudulent support requests

What Authorized Users Can Do

Once approved, authorized users may be able to:

• Open support requests
• Check request status
• Receive troubleshooting assistance
• Discuss compatible smart home devices
• Request automation recommendations
• Coordinate approved service appointments

Certain actions may still require approval from the primary member.

Membership Limitations

Authorization does not automatically extend your membership to other homes or properties.

For example:

• Family members living in the same covered residence may receive support if authorized.
• Family members living at a different address generally need their own membership or have that property added to the primary member's account, if eligible.

Each supported property maintains its own smart home profile and service history.

Caregivers and Accessibility

If a family member assists with the care of an older adult or someone with accessibility needs, SmartHomeConcierge.ai can work with authorized caregivers to help manage compatible smart home technologies, provided appropriate authorization has been granted by the primary member.

Frequently Asked Questions

Can my spouse contact SmartHomeConcierge.ai?

Yes. If your spouse has been added as an authorized user, they may request support and receive assistance for your covered property.

Can my children request support?

Adult family members who have been authorized on the account may request assistance. Identity verification may be required.

My parents live in another home. Are they covered?

No. Membership applies only to the covered property or properties listed on your account. Separate homes generally require their own membership or must be added as additional properties, if eligible.

Can I remove an authorized user?

Yes. The primary member may request that an authorized user be removed from the account at any time.

Why do you verify identities?

Identity verification helps protect your privacy and ensures that only authorized individuals can access or make changes to your account.

Best Practices

• Add family members who regularly manage your smart home.
• Keep authorized user information current.
• Remove access for anyone who no longer needs it.
• Inform us when household members change.
• Keep your property information up to date to ensure support requests are routed correctly.

Related Articles

• How do I become a SmartHomeConcierge.ai member?
• How do I add another property?
• How do I update my contact information?
• How do I submit a support request?
• What services are included with my membership?