Ecobee – Troubleshooting Login Issues on the ecobee App

Category: Account Management

Answer:

If you are unable to sign in to the ecobee app, follow the troubleshooting steps below.

Confirm Sign-In Credentials

Use your ecobee account credentials when signing in.

Your username is:

• The email address associated with your ecobee account.

Your password is:

• The password created during account registration.

Before signing in:

• Verify the email address is entered correctly.
• Check for spelling errors.
• Confirm there are no extra spaces before or after the email address.

Reset Your Password

If you believe your email address is correct but cannot remember your password:

1. Open the ecobee app.
2. Tap Sign In.
3. Select Forgot Password?
4. Enter the email address associated with your ecobee account.
5. Follow the instructions sent to your email.

Check Your Email

If you do not receive the password reset email:

• Check your Spam folder.
• Check your Junk folder.
• Verify the email address entered is correct.

Good to Know

• If no password reset email is received, the account may have been registered using a different email address.
• An incorrect or misspelled email address may have been entered during account setup.
• Only the email address associated with the ecobee account can receive password reset instructions.