Amazon Alexa – How to Link Your Mobile Number with Alexa

Category: Alexa > Communication

Answer:

You can link your mobile phone number to Alexa Communications to make and receive calls on compatible Alexa-enabled devices.

Link Your Mobile Number

On the Alexa App

1. Open the Alexa app.
2. Tap More.
3. Select Settings.
4. Tap Communication.
5. Select your mobile carrier.
6. Follow the on-screen instructions to link your mobile number.

Once setup is complete, compatible Alexa devices can make and receive calls using your linked mobile phone number.

Update Your Mobile Number

On the Alexa App

1. Open the Alexa app.
2. Tap More.
3. Select Settings.
4. Tap Your Profile & Family.
5. Enter your new mobile number.
6. Complete the verification process using the One-Time Password (OTP) sent to the new number.
7. Tap Continue to save the changes.

Good to Know

• The setup process may vary by mobile carrier.
• Mobile number updates may take 5–15 minutes to appear throughout Alexa services.
• Some carriers may require additional verification steps.
• Certain Alexa communication features may require an Alexa skill or carrier-supported integration.
• Calling features are only available on compatible Alexa-enabled devices.

Troubleshooting

If you cannot link your number:

1. Verify the mobile number is entered correctly.
2. Confirm you can receive text messages on the number.
3. Check for the verification code in SMS messages.
4. Restart the Alexa app and try again.
5. Contact your mobile carrier if verification continues to fail.