Nest – Create a New Nest App Account

Category: Nest → Account & Login

Overview

A Google Account is required to create and use a Nest app account. If you already use Google services such as Gmail, YouTube, Google Maps, or Google Drive, you can use the same Google Account to sign in to the Nest app.

Once signed in, you can manage compatible Nest products, receive alerts, and access remote controls and automation features.

Before You Begin

You will need:

• A Google Account
• The Nest app installed on your phone or tablet
• Internet access

If you do not have a Google Account, create one before continuing.

Create a Nest App Account

1. Download and install the Nest app.
2. Open the Nest app.
3. Tap Sign In with Google.
4. Select your Google Account.
   • If your account is not listed, tap Use Another Account.
5. Review the permissions requested by Nest.
6. Tap Allow.
7. When asked if you have an existing Nest account that has not been migrated, select No.
8. Review and accept the Terms of Service and Privacy Policies.
9. Tap Continue.
10. Follow the prompts to create your home and begin adding devices.

How to Check if You Already Have a Google Account

You may already have a Google Account if you use:

• Gmail
• YouTube
• Google Maps
• Google Drive
• Google Photos

Use your existing Google email address and password to sign in.

If you're unsure, attempt to sign in. Google will notify you if no account exists for that email address.

Products That Use a Nest App Account

Nest Cameras and Doorbells (Legacy Models)

Examples include:

• Nest Cam Indoor
• Nest Cam Outdoor
• Nest Cam IQ Indoor
• Nest Cam IQ Outdoor
• Nest Doorbell (Wired 1st Gen)

An account is required for:

• Setup
• Notifications
• Video history
• Remote access

Nest Protect

An account is required for:

• Mobile alerts
• Remote monitoring
• Home automation features

Nest × Yale Lock

An account is required for:

• Remote lock and unlock
• Passcode management
• Guest access schedules
• Lock activity notifications
• Low battery alerts

Products That Use Google Home Instead

Newer Google Nest products are managed primarily through the Google Home app, including:

• Nest Cam (Battery)
• Nest Doorbell (Battery)
• Nest Thermostat
• Other newer Google Nest devices

Software Updates

All Nest products require an internet connection to receive software updates.

Most Nest products must also be linked to an account before connecting to Wi-Fi and receiving updates.

Troubleshooting

Unable to Sign In

• Verify your Google Account credentials.
• Check your internet connection.
• Update the Nest app to the latest version.

Account Not Found

If Google reports that no account exists, create a new Google Account before attempting setup again.

Device Will Not Add to Account

Verify the device is compatible with the Nest app and has not already been linked to another account.