Nest – Change or Reset a Legacy Nest Account Password

Category: Nest → Account & Login → Account Security

Overview

If you use a legacy Nest Account created before August 19, 2019 and have not migrated to a Google Account, you can change or reset your Nest account password through the Nest app or Nest website.

Important: Customers using a Google Account must manage their password through Google Account settings instead.

Verify Which Account Type You Use

Check in the Nest App

1. Open the Nest app.
2. Tap Settings.
3. Look for Migrate to a Google Account.

If this option appears: You are using a legacy Nest Account.

If this option does not appear: You are using a Google Account.

Check Online

1. Visit your Google Account permissions page.
2. Sign in with your Google Account.
3. Check whether Nest appears under Signing in with Google.

If it does, use your Google Account password to access Nest services.

Change Your Nest Account Password

1. Open the Nest app.
2. Tap Settings.
3. Select Account.
4. Tap Manage Account.
5. Select Account Security.
6. Tap Account Password.
7. Enter your current password.
8. Enter and confirm your new password.
9. Tap Save Changes.

Reset a Forgotten Password

1. Open the Nest app or visit home.nest.com.
2. Select Sign in with Nest.
3. Tap Forgot Password.
4. Enter your account email address.
5. Select Reset Password.
6. Check your email for the password reset link.
7. Follow the instructions to create a new password.

If 2-Step Verification Is Enabled

You may be required to verify your identity using a security code before you can reset your password.

Follow the prompts provided during the reset process.

Troubleshooting Password Reset Emails

If you do not receive the password reset email:

• Verify you entered the correct email address.
• Confirm you are using a legacy Nest Account and not a Google Account.
• Check your Spam or Junk folder.
• Request another password reset email.
• Wait a few minutes and try again.
• Contact Nest Support if the issue continues.

Related Topics

• Create a Nest Account
• Nest Account Security Settings
• Add 2-Step Verification
• Migrate a Nest Account to a Google Account