Smart Doggy Doors – Configuration Request Workflow

Purpose

This workflow is used when a customer requests assistance with a smart doggy door, automatic pet door, RFID pet door, microchip pet door, pet access schedules, or pet monitoring solutions.

The goal is to determine the customer's needs, recommend appropriate products, identify installation requirements, and configure the solution within the customer's existing smart home ecosystem.

Customer Trigger Phrases

Examples:

• I want an automatic doggy door
• I want a smart pet door
• How can Luna go outside automatically?
• I want to control pet access
• I want notifications when my dog goes outside
• I want a doggy door that only works for my pet
• I need a pet door with a curfew schedule
• I want to know when my dog enters or exits

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Pets

Request Type:

Smart Doggy Door

Status:

New

Step 2 – In Review

Determine the customer's goals.

Security

Prevent unauthorized animal access.

Convenience

Allow pets to enter and exit automatically.

Scheduling

Restrict access during specific hours.

Monitoring

Track pet activity and movement.

Multi-Pet Management

Allow access for specific pets only.

Step 3 – Information Collection

Collect the following information.

Pet Information

• Pet name
• Breed
• Weight
• Number of pets

Property Information

• House
• Townhome
• Condo
• Apartment

Installation Location

• Back door
• Side door
• Garage door
• Wall installation

Existing Smart Home Devices

• Alexa
• SmartThings
• Ring
• Cameras
• Smart locks
• Smart lighting

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

• Pet information
• Property information
• Existing smart devices
• Customer goals
• Requested features

The SmartHomeConcierge.ai Bot reviews the request and determines the appropriate solution level.

Step 5 – Configuration Analysis

Level 1 – Basic Smart Pet Door

Recommended when:

• Single pet
• Basic access control
• No automation required

Possible solutions:

• RFID pet doors
• Microchip pet doors

Level 2 – Scheduled Access Control

Recommended when:

• Customer wants pet curfews
• Customer wants daytime-only access
• Customer wants access restrictions

Possible configurations:

• Automatic locking schedules
• Time-based access control
• Vacation schedules

Level 3 – Smart Home Integration

Recommended when:

• Customer wants monitoring
• Customer wants alerts
• Customer wants automation

Possible integrations:

• Alexa
• SmartThings
• Cameras
• Smart lighting
• Motion sensors

Step 6 – Product Recommendations

Possible recommendations may include:

Microchip Access Doors

Allow access only to authorized pets.

RFID Pet Doors

Allow access using a pet tag.

Smart Connected Pet Doors

Support scheduling, notifications, and automation.

Product recommendations should be based on customer requirements, pet size, installation location, and desired features.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform physical installations.

Customer may require:

• Handyman
• Door contractor
• Pet door installer
• General contractor

The installer is responsible for physical installation and ensuring the device has power and network availability if required.

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

• Account creation
• Device registration
• Wi-Fi connection

Notification Setup

• Entry alerts
• Exit alerts
• Device alerts

Schedule Configuration

• Curfew schedules
• Daytime access schedules
• Vacation schedules

Smart Home Integration

• Alexa integration
• SmartThings integration
• Camera integration
• Lighting automation

Step 9 – Recommended Enhancements

Additional recommendations may include:

Pet Cameras

Monitor pet activity.

Motion Notifications

Receive alerts when pets enter or exit.

GPS Collars

Track pet location.

Smart Lighting

Automatically illuminate pet access areas.

Outdoor Cameras

Monitor yard activity.

Step 10 – Customer Response

Example:

"We reviewed your pet access requirements, property layout, and existing smart home devices. Based on your goals, we have identified recommended solutions, installation requirements, and optional smart home integrations that can improve convenience, monitoring, and security."

Step 11 – Resolved

Work Completed:

• Requirements reviewed
• Product recommendations provided
• Installation requirements identified
• Configuration plan completed

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai smart pet door recommendations are ready. Please review the recommendations and let us know when installation is complete if you would like assistance with configuration and automation."

Step 12 – Closed

Customer confirms completion.

Status:

Closed

Knowledge Capture

Document:

• Pet type
• Property type
• Product selected
• Installation method
• Automations created
• Integrations configured

Freshdesk Bot Learning

Capture:

• Common pet access requests
• Successful product recommendations
• Common automation requirements

SmartHomeConcierge.ai Bot Learning

Learn:

• Successful pet door configurations
• Popular automation workflows
• Effective monitoring solutions
• Future pet-related recommendations

Goal

The goal of this workflow is to help customers safely automate pet access while integrating monitoring, scheduling, and smart home functionality into a single easy-to-manage solution.