Smart Lighting Schedules – Configuration Request Workflow

Purpose

This workflow is used when a customer wants to automate lighting, create schedules, improve convenience, enhance security, reduce energy usage, or coordinate lighting with other smart home devices.

The goal is to optimize existing lighting systems and create useful automations before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

• I want my lights to turn on automatically
• Create a lighting schedule
• Turn lights on at sunset
• Turn lights off at bedtime
• Improve my lighting automation
• Make my home look occupied when away
• Reduce lighting energy usage
• Create vacation lighting schedules
• Automate my outdoor lights
• Synchronize lights with my smart home

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Smart Living

Request Type:

Smart Lighting Schedules

Status:

New

Step 2 – In Review

Determine the customer's goals.

Convenience

Examples:

• Automatic lighting
• Hands-free operation
• Daily schedules

Security

Examples:

• Occupancy simulation
• Vacation schedules
• Entry lighting

Energy Savings

Examples:

• Reduce unnecessary lighting
• Automatic shutoff
• Lighting optimization

Lifestyle

Examples:

• Morning routines
• Evening routines
• Entertainment scenes

Step 3 – Information Collection

Collect:

Lighting Information

• Smart bulbs
• Smart switches
• Smart plugs
• Outdoor lighting
• Landscape lighting

Existing Smart Home Devices

Examples:

• Alexa
• SmartThings
• Ring
• Cameras
• Smart locks
• Motion sensors

Areas to Automate

Examples:

• Living room
• Kitchen
• Bedroom
• Hallway
• Garage
• Front porch
• Backyard

Customer Goals

Examples:

• Convenience
• Security
• Energy savings
• Lifestyle enhancement

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

• Lighting devices
• Property information
• Existing smart devices
• Automation goals

The SmartHomeConcierge.ai Bot begins lighting analysis.

Step 5 – Lighting Assessment

Current Lighting Review

Review:

• Existing schedules
• Manual operation
• Automation capabilities

Determine:

• Opportunities for automation
• Areas of inefficiency

Security Review

Review:

• Exterior lighting
• Entry lighting
• Vacation lighting

Determine:

• Security enhancement opportunities

Energy Review

Review:

• Lights left on unnecessarily
• High-use lighting areas
• Existing schedules

Determine:

• Energy-saving opportunities

Smart Home Integration Review

Review:

• Alexa routines
• SmartThings automations
• Motion sensors
• Security systems

Determine:

• Cross-device automation opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Daily Schedules

Examples:

• Morning lights on
• Evening lights on
• Bedtime lights off

Occupancy Schedules

Examples:

• Turn off lights when away
• Room-based schedules

Energy Optimization

Examples:

• Automatic shutoff
• Reduced overnight usage

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Alexa Routines

• Sunrise routines
• Sunset routines
• Goodnight routines

SmartThings Automations

• Occupancy-based lighting
• Motion-triggered lighting

Motion Sensors

• Automatic room lighting
• Entry lighting

Level 3 – Lighting Enhancement Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Smart Bulbs

Improve automation flexibility.

Smart Switches

Automate existing fixtures.

Motion Sensors

Improve hands-free lighting.

Outdoor Lighting

Improve visibility and security.

Landscape Lighting

Enhance curb appeal and safety.

Step 7 – SmartHomeConcierge.ai Configuration Services

SmartHomeConcierge.ai may assist with:

Schedule Configuration

• Daily schedules
• Weekly schedules
• Vacation schedules

Automation Setup

• Sunrise automations
• Sunset automations
• Motion-triggered automations

Smart Home Integration

• Alexa integration
• SmartThings integration
• Security system integration

Energy Optimization

• Lighting reduction strategies
• Efficiency improvements

Step 8 – Recommended Enhancements

Additional recommendations may include:

Motion Lighting

Improve convenience and security.

Vacation Lighting

Simulate occupancy while away.

Entry Lighting

Improve safety and visibility.

Smart Plugs

Automate lamps and decorative lighting.

Security Lighting

Improve nighttime protection.

Step 9 – Customer Response

Example:

"We reviewed your lighting setup, daily routines, security goals, and existing smart home devices. Several opportunities were identified to automate lighting, improve convenience, enhance security, and reduce energy usage using your current equipment."

Step 10 – Resolved

Work Completed:

• Lighting review completed
• Automation opportunities identified
• Energy optimization opportunities identified
• Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai lighting automation recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 11 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

• Lighting devices
• Areas automated
• Schedules created
• Automations created
• Recommendations provided
• Customer outcome

Freshdesk Bot Learning

Capture:

• Common lighting requests
• Successful automation workflows
• Effective scheduling strategies

SmartHomeConcierge.ai Bot Learning

Learn:

• Successful lighting automations
• Popular schedule configurations
• Energy-saving strategies
• Future lighting enhancement opportunities

Goal

The goal of this workflow is to improve convenience, security, energy efficiency, and lifestyle automation through intelligent lighting schedules that integrate seamlessly with the customer's existing smart home ecosystem.