Smart Outdoor Lighting Automation – Configuration Request Workflow

Created by Lamont Gibson, Modified on Tue, 23 Jun at 7:00 AM by Lamont Gibson

Purpose

This workflow is used when a customer wants to automate outdoor lighting, improve security, enhance curb appeal, increase safety, reduce energy consumption, or integrate outdoor lighting into their smart home ecosystem.

The goal is to improve visibility, security, convenience, and energy efficiency while maximizing existing smart home capabilities before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

Automate my outdoor lights
Turn lights on at sunset
Improve outdoor security lighting
Create outdoor lighting schedules
Control outdoor lights from my phone
Improve curb appeal
Automate landscape lighting
Motion-activated outdoor lighting
Vacation lighting automation
Integrate outdoor lights with Alexa

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Outdoor Living

Request Type:

Smart Outdoor Lighting Automation

Status:

New

Step 2 – In Review

Determine the customer's goals.

Security

Examples:

Deter intruders
Improve nighttime visibility
Illuminate entry points

Safety

Examples:

Light walkways
Light driveways
Prevent trips and falls

Convenience

Examples:

Automatic schedules
Remote control
Voice control

Appearance

Examples:

Landscape lighting
Accent lighting
Curb appeal

Energy Savings

Examples:

Reduce unnecessary lighting
Automate shutoff schedules

Step 3 – Information Collection

Collect:

Property Information

House
Condo
Townhome
Vacation property

Outdoor Lighting Information

Examples:

Porch lights
Driveway lights
Landscape lighting
Pathway lighting
Pool lighting
Deck lighting

Existing Smart Home Devices

Examples:

Alexa
SmartThings
Cameras
Motion sensors
Smart switches
Security systems

Customer Concerns

Examples:

Dark areas
Security concerns
High electric bills
Inconsistent schedules
Vacation monitoring

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

Property information
Lighting information
Existing devices
Customer concerns

The SmartHomeConcierge.ai Bot begins outdoor lighting analysis.

Step 5 – Outdoor Lighting Assessment

Security Review

Review:

Entry points
Side yards
Backyard
Garage areas

Determine:

Lighting gaps
Security opportunities

Safety Review

Review:

Walkways
Stairs
Driveways
Pool areas

Determine:

Safety improvement opportunities

Schedule Review

Review:

Existing schedules
Manual operation
Seasonal adjustments

Determine:

Automation opportunities

Energy Review

Review:

Lights left on unnecessarily
Existing timers
Utility concerns

Determine:

Energy-saving opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Lighting Schedules

Examples:

Sunset activation
Sunrise shutoff
Seasonal adjustments

Existing Motion Settings

Examples:

Motion sensitivity
Motion duration
Activity zones

Existing Smart Home Routines

Examples:

Welcome Home
Goodnight
Vacation Mode

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Alexa

Voice control
Sunset routines
Security routines

SmartThings

Motion automations
Sunset/sunrise automations

Cameras

Motion-triggered lighting

Security Systems

Alarm-triggered lighting

Level 3 – Outdoor Lighting Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Smart Floodlights

Improve security coverage.

Smart Pathway Lighting

Improve safety.

Landscape Lighting Systems

Improve curb appeal.

Motion Sensors

Improve automation.

Smart Switches

Automate existing fixtures.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform electrical work, landscape installation, or physical installations.

Customer may require:

Electrician
Landscape lighting contractor
Handyman

The installer is responsible for:

Physical installation
Wiring
Operational testing

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

Account creation
Device registration
Wi-Fi connection

Schedule Configuration

Sunset schedules
Sunrise schedules
Vacation schedules

Alert Configuration

Motion alerts
Device offline alerts
Security notifications

Smart Home Integration

Alexa integration
SmartThings integration
Camera integration
Security system integration

Automation Configuration

Examples:

Lights activate at sunset
Motion detected → pathway lights activate
Camera detects activity → floodlights activate
Vacation mode → occupancy simulation lighting

Step 9 – Example Outdoor Lighting Workflow

Example:

Normal Evening:

Sunset occurs
Porch lights activate automatically
Landscape lighting activates
Walkways illuminated

Security Workflow:

Motion detected in backyard
Floodlights activate
Camera begins recording
Customer receives notification

Vacation Workflow:

Lighting schedules vary automatically
Home appears occupied
Security lighting remains active

Step 10 – Recommended Enhancements

Additional recommendations may include:

Cameras

Improve security awareness.

Motion Sensors

Expand automation coverage.

Smart Garage Automation

Coordinate arrival lighting.

Whole Home Security Review

Improve property protection.

Vacation Mode Automation

Enhance occupancy simulation.

Step 11 – Customer Response

Example:

"We reviewed your outdoor lighting, security concerns, safety requirements, and existing smart home devices. Several opportunities were identified to improve visibility, automation, security, and energy efficiency using your existing equipment."

Step 12 – Resolved

Work Completed:

Lighting review completed
Security review completed
Automation opportunities identified
Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai outdoor lighting recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 13 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

Property type
Lighting types
Security goals
Automations created
Recommendations provided
Customer outcome

Freshdesk Bot Learning

Capture:

Common outdoor lighting concerns
Successful security lighting strategies
Effective automation workflows

SmartHomeConcierge.ai Bot Learning

Learn:

Successful outdoor lighting configurations
Common security challenges
Effective lighting automations
Future outdoor living recommendations

Goal

The goal of this workflow is to improve security, safety, curb appeal, convenience, and energy efficiency through intelligent outdoor lighting automation that integrates with the customer's existing smart home ecosystem before recommending additional equipment purchases.