Motion Activated Lighting – Configuration Request Workflow

Created by Lamont Gibson, Modified on Mon, 22 Jun at 10:20 PM by Lamont Gibson

Purpose

This workflow is used when a customer wants lights to automatically turn on when motion is detected for convenience, security, safety, pet monitoring, package protection, or energy savings.

The goal is to create effective motion-based lighting automations using the customer's existing smart home ecosystem before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

I want lights to turn on when someone walks by
Create motion activated lighting
Turn on lights when motion is detected
Improve nighttime security
Light my driveway automatically
Turn lights on when I enter a room
Create motion lighting for my pets
Create motion lighting for deliveries
Improve outdoor visibility
Automate my lighting

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Smart Living

Request Type:

Motion Activated Lighting

Status:

New

Step 2 – In Review

Determine the customer's goals.

Security

Examples:

Deter intruders
Improve nighttime visibility
Illuminate entry points

Safety

Examples:

Prevent falls
Improve visibility in hallways
Illuminate stairs

Convenience

Examples:

Hands-free lighting
Automatic room lighting
Garage lighting

Pet Monitoring

Examples:

Illuminate pet areas
Monitor doggy door activity
Backyard lighting

Package Protection

Examples:

Illuminate delivery areas
Improve camera visibility

Step 3 – Information Collection

Collect:

Lighting Information

Smart bulbs
Smart switches
Floodlights
Outdoor lighting

Motion Detection Sources

Examples:

Motion sensors
Cameras
Doorbell cameras
Security systems

Areas to Automate

Examples:

Front porch
Driveway
Garage
Backyard
Hallways
Bathrooms
Bedrooms

Existing Smart Home Devices

Examples:

Alexa
SmartThings
Ring
Cameras
Smart locks
Security systems

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

Lighting devices
Motion detection devices
Property layout
Customer goals

The SmartHomeConcierge.ai Bot begins motion lighting analysis.

Step 5 – Motion Lighting Assessment

Coverage Review

Review:

Motion detection coverage
Lighting coverage
Camera visibility

Determine:

Dark areas
Blind spots
Missed activity zones

Motion Source Review

Review:

Motion sensors
Camera-based detection
Security system detection

Determine:

Detection accuracy
Existing automation capabilities

Security Review

Review:

Entry points
Driveway
Garage
Backyard

Determine:

Security enhancement opportunities

Safety Review

Review:

Hallways
Stairways
Walkways

Determine:

Safety improvement opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Motion Sensors

Examples:

Adjust sensitivity
Adjust detection zones
Improve trigger accuracy

Existing Smart Lighting

Examples:

Configure motion activation
Adjust timing schedules
Adjust brightness settings

Existing Cameras

Examples:

Use camera-based motion events
Trigger lighting automations

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Ring

Motion-triggered lighting
Floodlight automations

SmartThings

Motion sensor automations
Occupancy automations

Alexa

Motion-triggered routines
Smart lighting routines

Security Systems

Motion-based lighting activation

Level 3 – Motion Lighting Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Motion Sensors

Improve detection coverage.

Smart Bulbs

Improve automation flexibility.

Smart Switches

Automate existing fixtures.

Floodlights

Improve outdoor security.

Pathway Lighting

Improve nighttime safety.

Step 7 – SmartHomeConcierge.ai Configuration Services

SmartHomeConcierge.ai may assist with:

Motion Sensor Configuration

Sensitivity adjustments
Detection zone setup
Timing configuration

Lighting Configuration

Brightness settings
Activation schedules
Shutoff timing

Smart Home Integration

Alexa integration
SmartThings integration
Camera integration
Security system integration

Automation Configuration

Examples:

Driveway motion activates lights
Front porch motion activates lights
Backyard motion activates lights
Hallway motion activates lights

Step 8 – Recommended Enhancements

Additional recommendations may include:

Security Cameras

Improve motion awareness.

Smart Doorbells

Improve front-door monitoring.

Smart Locks

Coordinate access and lighting.

Package Protection

Improve delivery visibility.

Pet Monitoring

Illuminate pet activity areas.

Step 9 – Customer Response

Example:

"We reviewed your lighting devices, motion detection sources, property layout, and automation goals. Several opportunities were identified to improve security, safety, and convenience using motion-activated lighting with your existing smart home equipment."

Step 10 – Resolved

Work Completed:

Motion coverage reviewed
Lighting reviewed
Automation opportunities identified
Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai motion lighting recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 11 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

Lighting devices
Motion devices
Areas automated
Automations created
Recommendations provided
Customer outcome

Freshdesk Bot Learning

Capture:

Common motion lighting requests
Successful automation workflows
Effective lighting strategies

SmartHomeConcierge.ai Bot Learning

Learn:

Successful motion lighting configurations
Common customer goals
Security lighting strategies
Future automation opportunities

Goal

The goal of this workflow is to improve security, safety, convenience, and energy efficiency through motion-activated lighting that integrates seamlessly with the customer's existing smart home ecosystem before recommending additional equipment purchases.