Smart Landscape Lighting – Configuration Request Workflow

Created by Lamont Gibson, Modified on Tue, 23 Jun at 7:04 AM by Lamont Gibson

Purpose

This workflow is used when a customer wants to automate landscape lighting, highlight landscaping features, improve curb appeal, enhance nighttime visibility, increase security, or integrate landscape lighting into their smart home ecosystem.

The goal is to improve beauty, safety, security, and energy efficiency while maximizing existing smart home capabilities before recommending additional equipment purchases.

Customer Trigger Phrases

Examples:

Automate my landscape lighting
Highlight my landscaping at night
Improve curb appeal
Create landscape lighting schedules
Control landscape lights from my phone
Improve backyard lighting
Illuminate trees and gardens
Automate outdoor lighting scenes
Integrate landscape lighting with Alexa
Create a luxury outdoor lighting system

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Category:

Outdoor Living

Request Type:

Smart Landscape Lighting

Status:

New

Step 2 – In Review

Determine the customer's goals.

Curb Appeal

Examples:

Highlight landscaping
Showcase architectural features
Improve nighttime appearance

Safety

Examples:

Illuminate walkways
Illuminate stairs
Improve navigation

Security

Examples:

Remove dark areas
Increase visibility
Deter unwanted activity

Entertainment

Examples:

Backyard gatherings
Outdoor living spaces
Patio lighting

Convenience

Examples:

Automated schedules
Voice control
Remote management

Step 3 – Information Collection

Collect:

Property Information

Front yard
Backyard
Side yard
Pool area
Patio area

Existing Lighting

Examples:

Spotlights
Path lights
Deck lighting
Garden lighting
Tree uplighting

Existing Smart Home Devices

Examples:

Alexa
SmartThings
Cameras
Motion sensors
Smart switches
Outdoor lighting controllers

Customer Goals

Examples:

Better appearance
Increased security
Improved entertainment space
Automated lighting

Step 4 – Move to In Progress

Customer information is attached to the GHL contact.

Information passed includes:

Property information
Existing lighting
Existing devices
Customer goals

The SmartHomeConcierge.ai Bot begins landscape lighting analysis.

Step 5 – Landscape Lighting Assessment

Property Review

Review:

Trees
Flower beds
Walkways
Architectural features
Outdoor living areas

Determine:

Lighting opportunities
Visibility improvements

Security Review

Review:

Dark areas
Side yards
Entry points
Backyard access points

Determine:

Security lighting opportunities

Entertainment Review

Review:

Patio areas
Outdoor kitchens
Pool areas
Seating areas

Determine:

Ambiance opportunities

Energy Review

Review:

Existing schedules
Operating hours
Seasonal adjustments

Determine:

Energy-saving opportunities

Step 6 – Optimization Opportunities

Level 1 – No Purchases Required

Review and optimize:

Existing Lighting Schedules

Examples:

Sunset activation
Midnight shutoff
Seasonal adjustments

Existing Smart Home Routines

Examples:

Welcome Home
Goodnight
Vacation Mode

Existing Lighting Zones

Examples:

Front yard zones
Backyard zones
Entertainment zones

Level 2 – Existing Device Optimization

Identify capabilities already available.

Examples:

Alexa

Voice lighting control
Outdoor lighting routines

SmartThings

Sunset automations
Motion-triggered lighting

Cameras

Motion-triggered lighting activation

Security Systems

Alarm-triggered lighting scenes

Level 3 – Landscape Lighting Recommendations

Only after optimization opportunities are exhausted.

Possible recommendations:

Smart Landscape Lighting Systems

Automated lighting control.

Smart Spotlights

Highlight trees and architecture.

Smart Path Lights

Improve safety and visibility.

Smart Lighting Controllers

Automate existing systems.

Color-Changing Landscape Lighting

Create seasonal and entertainment scenes.

Step 7 – Installation Requirements

Important:

SmartHomeConcierge.ai does not perform electrical work, landscaping services, low-voltage wiring installation, or physical installations.

Customer may require:

Landscape lighting contractor
Electrician
Handyman

The installer is responsible for:

Fixture installation
Wiring
Transformer installation
Operational testing

Step 8 – SmartHomeConcierge.ai Configuration Services

After installation, SmartHomeConcierge.ai may assist with:

Device Setup

Account creation
Device registration
Wi-Fi connection

Schedule Configuration

Sunset schedules
Sunrise schedules
Holiday schedules
Vacation schedules

Scene Configuration

Examples:

Evening curb appeal scene
Entertainment scene
Pool party scene
Holiday lighting scene

Smart Home Integration

Alexa integration
SmartThings integration
Camera integration
Security system integration

Automation Configuration

Examples:

Landscape lights activate at sunset
Motion detected → landscape lighting brightens
Vacation mode → lighting schedules vary automatically
Welcome Home → driveway and landscape lighting activate

Step 9 – Example Smart Landscape Lighting Workflow

Example:

Evening Operation:

Sunset occurs
Front landscape lighting activates
Trees illuminated
Walkways illuminated
Backyard entertainment lighting activates

Security Workflow:

Motion detected near side yard
Landscape lighting increases brightness
Camera begins recording
Customer receives notification

Entertainment Workflow:

Outdoor gathering begins
Patio and garden lighting activate
Decorative lighting scenes enabled

Step 10 – Recommended Enhancements

Additional recommendations may include:

Outdoor Cameras

Improve security awareness.

Smart Outdoor Lighting

Coordinate all exterior lighting.

Smart Pool Monitoring

Integrate pool area lighting.

Smart Irrigation

Coordinate landscaping systems.

Whole Backyard Automation

Create a fully automated outdoor living environment.

Step 11 – Customer Response

Example:

"We reviewed your landscaping, outdoor living areas, lighting goals, and existing smart home devices. Several opportunities were identified to improve curb appeal, safety, security, and automation using your existing outdoor lighting systems."

Step 12 – Resolved

Work Completed:

Landscape review completed
Lighting review completed
Automation opportunities identified
Recommendations delivered

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai landscape lighting recommendations are ready. Please review the recommendations and contact us if you would like assistance implementing them."

Step 13 – Closed

Customer confirms recommendations received.

Status:

Closed

Knowledge Capture

Document:

Property type
Landscape features
Lighting goals
Automations created
Recommendations provided
Customer outcome

Freshdesk Bot Learning

Capture:

Common landscape lighting requests
Successful outdoor lighting strategies
Effective automation workflows

SmartHomeConcierge.ai Bot Learning

Learn:

Successful landscape lighting configurations
Common outdoor lighting challenges
Effective curb appeal automations
Future outdoor living recommendations

Goal

The goal of this workflow is to improve curb appeal, safety, security, outdoor enjoyment, and energy efficiency through intelligent landscape lighting automation that integrates with the customer's existing smart home ecosystem while maximizing existing equipment before recommending additional purchases.