Ecobee – Arming, Disarming, and Setting Modes on Your ecobee Smart Security System

Category: ecobee Smart Security

Answer:

Understanding how to arm and disarm your ecobee Smart Security system is essential for protecting your home. You can control your security system from the ecobee app, compatible thermostat, Alexa, or by using Arm/Disarm Assist.

Smart Security Alarm Modes

Arm Away

Use Arm Away when nobody is home.

When enabled, ecobee Smart Security monitors for:

• Motion
• Occupancy
• Entry events
• Smoke alarm sounds

Arm Stay

Use Arm Stay when people are home.

When enabled, ecobee Smart Security monitors selected devices and sensors while allowing normal activity in designated areas.

Disarm

When disarmed:

• Monitoring is disabled.
• Activity alerts are not generated.
• Professional monitoring alerts are not escalated.

Managing Devices in Arm Away and Arm Stay

On the ecobee App:

1. Open the Home screen.
2. Tap the Smart Security Gear icon.
3. Select Arm Away or Arm Stay.
4. Tap Edit Arm Away Devices or Edit Arm Stay Devices.
5. Select the devices and sensors you want monitored.
6. Tap Save.

Arming and Disarming from the Thermostat

Setting Up a PIN

New Smart Security Users

1. Complete Smart Security setup in the ecobee app.
2. Follow the thermostat prompt to create a PIN.

Existing Smart Security Users

1. Tap the Shield icon.
2. Select Set Up PIN.

Changing Alarm Modes on the Thermostat

1. Tap the Shield icon.
2. Select Arm Away, Arm Stay, or Disarm.
3. Enter your PIN.

Arming and Disarming from the ecobee App

1. Open the ecobee app.
2. From the Home screen, select:
   • Arm Away
   • Arm Stay
   • Disarm

Arm and Disarm with Alexa

Alexa can arm and disarm your system using a 4-digit voice code.

Autopilot and Arm/Disarm Assist

Autopilot uses location services, Wi-Fi, and ecobee devices to help automate security actions.

Enable Autopilot

1. Open the ecobee app.
2. Select the Autopilot tab.
3. Tap Location Settings.
4. Enable Use Phone Location.

Arm/Disarm Assist

When the last household member leaves:

• Members receive a notification to Arm Away.

When the first household member arrives:

• Members receive a notification to Disarm.
• The system can optionally disarm automatically.

Configure Arm/Disarm Assist

1. Open the Autopilot tab.
2. Select Arm/Disarm Assist.
3. Configure arrival and departure preferences.

Improving Autopilot Accuracy

Verify:

• Home Wi-Fi settings.
• Home geofence location.
• Location permissions on mobile devices.

Disable Autopilot

1. Open Autopilot.
2. Select Location Settings.
3. Disable Use Phone Location.

Entry and Exit Delays

Exit Delay

Exit Delay provides time to leave the home after selecting Arm Away.

During the delay:

• A countdown appears.
• Audio notifications play.
• The system arms when the timer expires.

Entry Delay

Entry Delay provides time to disarm the system after entering.

During the delay:

• A countdown appears.
• Home members receive notifications.
• PIN entry can disarm the system.

If the system is not disarmed before the countdown expires:

• The siren sounds.
• An Activity Alert is generated.

Configuring Entry and Exit Delays

1. Open the ecobee app.
2. Tap the Smart Security Gear icon.
3. Select Arm Away or Arm Stay.
4. Select Edit Arm Away or Edit Arm Stay.
5. Adjust Entry Delay and Exit Delay.

Delay Options

• 0 seconds
• 30 seconds
• 1 minute
• 1.5 minutes
• 2 minutes
• 2.5 minutes
• 3 minutes
• 3.5 minutes

Default delay:

• 120 seconds (2 minutes)

PIN Management

Change Your PIN

On the Thermostat:

1. Go to Main Menu.
2. Select General Settings.
3. Select Smart Security.
4. Select Change PIN.
5. Enter the current PIN.
6. Enter the new PIN.

Forgot Your PIN

On the ecobee App:

1. Tap the Smart Security Settings icon.
2. Select PIN Management.
3. Select Reset PIN.

4. Follow the prompts.