Sample Workflow Ring Doorbell Sending Too Many Motion Notifications

Customer Request

Customer submits a request:

"My Ring Doorbell keeps sending motion notifications all day long. Every car that drives by triggers an alert and my phone constantly goes off."

Step 1 – Ticket Creation

Freshdesk creates a ticket.

Status:

New

Category:

Smart Security

Provider:

Ring

Request Type:

Configuration

Step 2 – In Review

Request is reviewed and categorized.

Customer Goal:

Reduce unnecessary motion notifications while continuing to receive important alerts.

Determination:

Request is clear and ready for action.

Status Changed To:

In Progress

Step 3 – Ticket Sent to GHL

Ticket information is attached to the customer record.

Information Included:

• Customer information
• Ticket subject
• Ticket description
• Service provider
• Ticket category
• Request type

Step 4 – Additional Data Collection

Connected applications review available information.

Examples:

• Property information
• Location information
• Existing smart home ecosystem
• Previous customer requests

Potential Finding:

Front door faces a busy street with frequent vehicle traffic.

Step 5 – SmartHomeConcierge.ai Bot Analysis

The Bot reviews:

• Customer request
• Ring provider information
• Existing customer information
• Configuration Library articles

Relevant Articles Identified:

• Ring Motion Zones
• Ring Motion Sensitivity
• Ring Smart Alerts
• Ring Person Detection

Step 6 – Bot Recommendation

Recommended Actions:

1. Reduce Motion Sensitivity
2. Create Custom Motion Zones
3. Enable Smart Alerts
4. Enable Person Detection
5. Disable unnecessary motion notifications

Expected Result:

Reduce notifications from passing vehicles while continuing to alert for people approaching the door.

Step 7 – Concierge Review

Recommendations are reviewed.

Configuration Library instructions are verified.

Customer-specific recommendations are prepared.

Step 8 – Customer Response

SmartHomeConcierge.ai sends:

"We reviewed your Ring Doorbell notification settings. We recommend reducing Motion Sensitivity, creating Custom Motion Zones, and enabling Person Detection. These changes should significantly reduce alerts caused by passing vehicles while maintaining alerts for important activity near your door."

Step 9 – Resolved

Work Completed:

• Reviewed Ring notification settings
• Identified likely cause
• Provided configuration recommendations

Status:

Resolved

SMS Sent:

"Your SmartHomeConcierge.ai request has been completed. Please test your Ring Doorbell notifications and let us know if additional adjustments are needed."

Step 10 – Closed

Customer confirms issue is resolved.

Status:

Closed

Knowledge Captured

Issue:

Excessive Ring motion notifications.

Root Cause:

Motion sensitivity and detection settings too aggressive for the environment.

Resolution:

• Adjust Motion Sensitivity
• Create Motion Zones
• Enable Smart Alerts
• Enable Person Detection

Freshdesk Bot Learning:

Ring Notification Optimization Workflow

SmartHomeConcierge.ai Bot Learning:

When customers report excessive Ring notifications, review Motion Sensitivity, Motion Zones, Smart Alerts, and Person Detection settings before recommending hardware changes.

Final Outcome

Customer receives fewer unnecessary notifications while maintaining security awareness and important motion alerts.