MYQ – Create, Sign In, and Manage Your myQ Account

Category: Account Management

Answer:

A myQ account allows you to control and monitor compatible myQ devices from the myQ app.

Create a myQ Account

Step 1: Download the myQ App

Install the myQ app on your mobile device and open it.

Step 2: Start Registration

1. Tap Register.
2. Select one of the following account methods:

• Email and Password
• Single Sign-On (Apple, Google, or Amazon)

Step 3: Enter Account Information

1. Select your country.
2. Review and accept the License Agreement and Terms of Service.
3. Create a password that meets the app requirements.
4. Tap Submit.

Step 4: Verify Your Email Address

1. Check your email inbox.
2. Open the verification email sent from:

notification@myqsecurity.myq.com

3. Tap the verification link.
4. Return to the myQ app.

Email verification must be completed before account setup can continue.

Step 5: Verify Your Phone Number

1. Enter your mobile phone number.
2. Receive the six-digit verification code by text message.
3. Enter the code.
4. Tap Verify.

Step 6: Configure Two-Step Verification

Choose how you want to receive future verification codes:

• SMS Text Message
• Email

Select your preferred method and confirm.

Step 7: Communication Preferences

Optionally choose whether you would like to receive:

• Product updates
• Offers
• Marketing communications

Step 8: Complete Registration

A confirmation message will appear when account creation is successful.

Sign In to the myQ App

1. Open the myQ app.
2. Enter your email address and password.

Or

Select:

• Apple Sign-In
• Google Sign-In
• Amazon Sign-In

3. Tap Login.

You may be prompted for a verification code when signing in from a new device.

Sign Out of the myQ App

1. Open Menu.
2. Scroll down.
3. Tap Sign Out.
4. Confirm by selecting OK.

Error 201 – Email Already Exists

If you receive Error 201:

The email address is already associated with a myQ account.

Try the following:

• Sign in using the existing account.
• Use Forgot Password if necessary.
• Reset your password and try again.

Account Sharing

A myQ account is intended for one individual.

Do not share:

• Email addresses
• Passwords
• Login credentials

with family members or other users.

Share Access the Correct Way

If another person needs access to your devices:

1. Use myQ Users.
2. Invite them as:

• Co-Owner
• Household User
• Quick Pass Guest

Each person should use their own myQ account.

Benefits of Individual Accounts

• Improved security
• Separate login credentials
• Personalized permissions
• Better activity tracking
• Easier account management

Good to Know

• Email verification is required during registration.
• Phone verification is required for account security.
• Two-step verification helps protect your account.
• Error 201 indicates an account already exists for that email address.
• Shared access should always be managed through myQ Users rather than sharing passwords.