MYQ – Smart Garage Camera Has a Solid Green LED but Does Not Appear in the App

Category: Cameras > Troubleshooting

Answer:

If your myQ Smart Garage Camera displays a solid green LED but does not appear in the myQ app, the camera is connected to Wi-Fi and communicating with myQ services. The issue is usually related to account access or camera registration.

What a Solid Green LED Means

A solid green LED indicates:

• The camera is connected to Wi-Fi.
• The camera is connected to the myQ server.
• Internet connectivity is functioning normally.

If the camera is still missing from the app, continue with the steps below.

Step 1: Verify You Are Signed Into the Correct Account

1. Open the myQ app.
2. Tap Menu.
3. Review the email address displayed at the top of the screen.

Verify that:

• You are signed into the correct account.
• You are using the same login method originally used during setup.

Supported sign-in methods include:

• Email and Password
• Apple Sign-In
• Google Sign-In
• Amazon Sign-In

If the wrong account is displayed:

1. Sign out.
2. Sign back in using the correct credentials.

Step 2: Verify User Permissions

If the camera belongs to a shared household:

• Co-Owners can view cameras.
• Household Users cannot view cameras.

If necessary:

1. Verify your user role.
2. Accept any pending invitations.
3. Switch to the correct shared account.

Step 3: Factory Reset the Camera

1. Locate the Reset button on the camera.
2. Use a paper clip or similar tool.
3. Press and hold the Reset button for 10 seconds.
4. Release the button when the LED turns off.
5. Wait for the LED to become solid white.

The camera is now ready for setup.

Step 4: Set Up the Camera Again

1. Open the myQ app.
2. Add the camera as a new device.
3. Follow the setup instructions.
4. Remain close to the camera during setup.

Step 5: Monitor LED Behavior

During setup, observe the LED status.

If the LED changes from solid green to another color:

• Follow the troubleshooting steps associated with that LED state.
• Verify Wi-Fi connectivity and account configuration.

When to Reset the Camera

A reset may be necessary if:

• The camera was previously connected to another account.
• The camera does not appear after account verification.
• Setup was interrupted.
• Ownership has changed.

Good to Know

• A solid green LED confirms successful Wi-Fi and server communication.
• Household Users cannot access shared cameras.
• Co-Owners can access shared cameras.
• Cameras connected to the wrong account may appear online but remain inaccessible.
• Factory resetting the camera allows it to be added again to the correct accoun