Google Home – Fix "Something Went Wrong" and "There Was a Glitch" Errors

Category: Google Home → Troubleshooting

Issue

You may hear Google Assistant respond with messages such as:

• "Something went wrong. Try again in a few seconds."
• "There was a glitch. Try again in a few seconds."

These messages typically indicate that the device is temporarily unable to communicate with Google services or is experiencing a network connection issue.

Common Causes

The error may be caused by:

• Temporary internet outage
• Weak Wi-Fi signal
• Router or modem issue
• Device connection problem
• Wireless interference
• Temporary Google service issue

Error Flow

Voice Command
↓
Device Contacts Google
↓
Connection Fails
↓
Error Message Plays

Step 1: Restart the Device

1. Unplug the Google Nest or Google Home device.
2. Wait 10 seconds.
3. Plug the device back in.
4. Allow the device to fully restart.
5. Test Google Assistant again.

Restart Flow

Device Error
↓
Unplug Device
↓
Wait 10 Seconds
↓
Reconnect Power
↓
Device Reboots

Step 2: Restart Your Router and Modem

1. Unplug your router.
2. Unplug your modem.
3. Wait 30 seconds.
4. Reconnect the modem first.
5. Wait for the modem to fully reconnect.
6. Reconnect the router.
7. Test Google Assistant again.

Network Restart Flow

Modem Restart
↓
Router Restart
↓
Internet Restored
↓
Assistant Reconnects

Step 3: Check for Wireless Interference

Nearby electronics can interfere with wireless signals.

Examples include:

• Microwave ovens
• Wireless speakers
• Baby monitors
• Cordless phones
• Wi-Fi routers
• Other 2.4 GHz devices

If possible, move the speaker or display away from these devices.

Step 4: Improve Wi-Fi Signal Strength

If the error occurs frequently:

1. Move the device closer to the router.
2. Reduce physical barriers between the device and router.
3. Verify the device has a strong Wi-Fi signal.
4. Test again.

Signal Path

Router
↓
Strong Wi-Fi Signal
↓
Google Device
↓
Successful Response

Step 5: Verify Internet Connectivity

Confirm that:

✓ Other devices can access the internet.

✓ Streaming services work normally.

✓ Websites load correctly.

✓ The Google Home app shows the device online.

If other devices also have internet issues, the problem is likely with your network connection.

Step 6: Contact Your Internet Provider

If the issue continues after completing the steps above:

• Contact your Internet Service Provider (ISP).
• Check for outages in your area.
• Verify modem and router firmware are up to date.
• Ask whether your internet connection is experiencing interruptions.

Best Practices

✓ Keep your router firmware updated.

✓ Place Google devices within range of your Wi-Fi network.

✓ Restart networking equipment periodically.

✓ Avoid placing speakers near devices that generate wireless interference.

✓ Verify internet service is working before troubleshooting Google Assistant.

Quick Reference

Error Message
↓
Restart Device
↓
Restart Router
↓
Check Wi-Fi Signal
↓
Reduce Interference
↓
Verify Internet
↓
Issue Resolved