Ring - Enable Desktop Push Notifications

Purpose

Use this procedure when a customer wants to receive Ring alerts on a desktop or laptop computer through Ring.com.

Customer Symptoms

Customer wants to:

• Receive Ring notifications on a computer
• Receive motion alerts on a desktop
• Receive doorbell alerts on a computer
• Enable browser notifications for Ring.com
• Customize desktop notification preferences

Supported Notification Types

Customers may receive:

• Ring Alerts
• Motion Alerts
• Person Detection Alerts
• Door Intrusion Alerts
• Door Activity Alerts

Requirements

Customer must:

• Be logged into Ring.com
• Use a supported browser
• Allow browser notifications
• Maintain an active Ring.com session

Supported Browsers

• Google Chrome
• Microsoft Edge
• Safari
• Mozilla Firefox
• Opera

Configuration Steps

Enable Desktop Notifications

1. Sign into Ring.com.
2. Select the Push Notifications tile.
3. Turn on Web Push Notifications.
4. Allow browser notification permissions when prompted.
5. Select desired notification types.
6. Save settings.

Alternate Access Method

1. Sign into Ring.com.
2. Select Account.
3. Select Control Center.
4. Select Notification Preferences.
5. Select Web Notifications.
6. Configure notification settings.

Customize Notification Preferences

1. Sign into Ring.com.
2. Navigate to Account.
3. Select Control Center.
4. Select Notifications.
5. Select Browser Notification Preferences.
6. Choose notification types for each device.
7. Save preferences.

Troubleshooting Steps

Notifications Not Appearing

1. Verify browser notifications are allowed.
2. Verify Ring.com session is active.
3. Confirm browser is supported.
4. Disable browser notification blocking.
5. Re-enable notifications if browser cache was cleared.

Google Chrome

If notifications are blocked:

1. Select the notification blocked icon.
2. Allow notifications for Ring.com.
3. Refresh the browser.

Firefox

Ensure the browser window is open when selecting a notification.

Safari

Verify macOS notification settings allow browser notifications.

Brave Browser

1. Open browser settings.
2. Enable push messaging services.
3. Save settings.
4. Test notifications again.

Important Information

• Desktop notifications continue while the Ring.com session remains active.
• Notification settings are unique to each browser.
• Notification preferences do not affect mobile app notifications.
• Shared Users can customize their own browser notifications independently.

Expected Outcome

Customer receives Ring alerts on their desktop or laptop computer and can customize notification preferences by device and alert type.