Ring Multi-Cam Live View - Setup, Controls, and Supported Devices

Purpose

Use this procedure when a customer wants to view multiple Ring cameras simultaneously using Multi-Cam Live View.

Customer Symptoms

Customer wants to:

• View multiple Ring cameras at once
• Monitor several cameras simultaneously
• Use Multi-Cam Live View on Ring.com
• Use Multi-Cam Live View on an iPad
• Manage multiple Live View streams
• Rearrange camera layouts

What Is Multi-Cam Live View?

Multi-Cam Live View allows customers to monitor multiple Ring cameras at the same time.

Supported Limits:

• Up to 4 cameras on Ring.com
• Up to 6 cameras on the Ring app for iPad

This feature is available to:

• Account Owners
• Shared Users

Requirements

Customers must have:

• A compatible Ring subscription
• Compatible Ring cameras
• Active internet connectivity

Supported Platforms

Supported

• Ring.com using a desktop browser
• Ring App for iPad (iPadOS 17 or later)

Not Supported

• Ring App for iPhone
• Ring App for Android phones
• Ring App for Android tablets

Important Information

When multiple cameras are viewed simultaneously:

• Live streams are displayed at 720p resolution.
• Recorded events remain at the device's configured recording resolution.
• Individual Live View sessions continue using the camera's normal resolution settings.

Configuration Steps

Multi-Cam Live View on Ring.com

1. Sign into Ring.com.
2. Navigate to Cameras.
3. Select Start Live Views.

If multiple cameras are available:

1. Select Manage Cameras.
2. Choose cameras to display.
3. Save selections.

Alternate Ring.com Method

1. Start Live View on a single camera.
2. Select Show More Live Views.
3. Choose cameras to add.
4. Save selections.

Exit Multi-Cam Live View

1. Select the red phone icon.
2. Confirm Live View closes.

Configuration Steps for iPad

1. Open the Ring app.
2. Navigate to the Cameras section.
3. Select Show Live Dashboard.
4. Choose cameras to display.
5. Save selections.

Change Camera Selection

1. Open Multi-Cam Live View.
2. Select Settings.
3. Modify camera selections.
4. Save changes.

Live View Controls

Two-Way Talk

1. Select a camera tile.
2. Select the microphone icon.
3. Start or stop Two-Way Talk.

Speaker Controls

1. Select a camera tile.
2. Tap the speaker icon.
3. Turn audio on or off.

Lighting Controls

Supported on Ring.com.

1. Select the desired camera.
2. Turn associated lights on or off.

Siren Controls

Supported on Ring.com.

1. Select the siren icon.
2. Activate or deactivate sirens.
3. Use Turn Off All if necessary.

Layout Management

Rearrange Cameras

1. Drag and drop camera tiles.
2. Position cameras as desired.

Change Layout Style

Available options:

• Equal Layout
• Featured Layout

Equal Layout:

• All camera tiles remain the same size.

Featured Layout:

• One camera is displayed larger than the others.

Full Screen Mode

Ring.com

1. Select the Full Screen icon.
2. View cameras in full-screen mode.
3. Select Full Screen again to exit.

iPad

• Landscape orientation supported.
• Portrait orientation supported.
• Compatible with Split View.
• Compatible with Slide Over multitasking.

Troubleshooting Steps

Multi-Cam Live View Not Available

1. Verify subscription eligibility.
2. Verify supported platform is being used.
3. Confirm cameras are online.
4. Verify internet connectivity.

Camera Not Appearing

1. Open Manage Cameras.
2. Verify the camera is selected.
3. Confirm the camera is online.
4. Refresh Live View.

Poor Live View Performance

1. Verify internet speed.
2. Reduce the number of active cameras.
3. Close unnecessary browser tabs or applications.
4. Test again.

Expected Outcome

Customer can monitor multiple Ring cameras simultaneously, manage camera layouts, access supported camera controls, and efficiently view activity across multiple devices from a single screen.