Ring Video Deletion - Remove Recorded Events and Timeline Recordings

Purpose

Use this procedure when a customer wants to delete individual Ring recordings, remove multiple recordings, clear Event History, or delete portions of 24/7 Continuous Recording.

Customer Symptoms

Customer wants to:

• Delete a Ring video
• Remove multiple recordings
• Clear Event History
• Delete all recordings
• Remove a section of Continuous Recording
• Free up recording history
• Remove unwanted recorded events

Understanding Video Deletion

Ring allows customers to remove:

• Individual recordings
• Multiple selected recordings
• Entire Event History selections
• Portions of 24/7 Continuous Recording

Deleted recordings cannot be recovered.

Delete Individual Videos

1. Open the Ring app.
2. Select History.
3. Select the pencil icon.
4. Select the recording(s) to remove.
5. Tap Delete.
6. Confirm deletion.

Delete Multiple Videos

1. Open the Ring app.
2. Select History.
3. Select the pencil icon.
4. Select multiple recordings.
5. Tap Delete.
6. Confirm deletion.

Delete Event History Recordings in Bulk

1. Open Event History.
2. Swipe the event list to reveal selection boxes.
3. Select the recordings to remove.
4. Tap Delete.
5. Confirm deletion.

Delete All Available Events

1. Open Event History.
2. Select all available recordings.
3. Tap Delete All.
4. Confirm deletion.

Delete 24/7 Continuous Recording Segments

1. Open the desired camera.
2. Open the Timeline view.
3. Navigate to the point where deletion should begin.
4. Select More (•••).
5. Select Delete.
6. Choose the desired deletion period.

Available options may include:

• 15 Minutes
• 1 Hour
• Entire Day

7. Confirm deletion.

Important Information

Before deleting recordings:

• Verify the correct recording is selected.
• Download important recordings if needed.
• Deleted recordings cannot be restored.

Troubleshooting Steps

Delete Option Missing

1. Verify account permissions.
2. Verify the recording still exists.
3. Update the Ring app.
4. Sign out and back into the account.

Recording Will Not Delete

1. Refresh Event History.
2. Close and reopen the Ring app.
3. Attempt deletion again.
4. Verify account ownership or permissions.

Timeline Delete Option Not Available

1. Verify 24/7 Continuous Recording is enabled.
2. Verify subscription eligibility.
3. Update the Ring app if necessary.

Expected Outcome

Customer successfully removes selected recordings, clears unwanted Event History events, or deletes portions of Continuous Recording while maintaining the desired recording history.