How to Permanently Delete Your ecobee Account

Overview

If you no longer wish to use ecobee services, you can permanently delete your ecobee account and associated personal data through the ecobee app.

Before deleting your account, review the impacts on devices, homes, and subscriptions.

Delete Your Account

Using the ecobee App

1. Open the ecobee app.
2. Tap the Account icon.
3. Select Profile.
4. Tap Delete Account.
5. Select Another Reason.
6. Review the account deletion information.
7. Acknowledge the required confirmation statements.
8. Tap Delete My Account.
9. Follow the remaining prompts to submit your request.

Note: ecobee may require additional identity verification before processing the deletion request.

What Happens When You Delete Your Account

Account Access

Once your account is deleted:

• Your account information is permanently removed.
• You can no longer sign in.
• Personal data associated with the account is deleted.

ecobee Thermostats

Your thermostat will continue operating locally, but:

• Remote control through the ecobee app will no longer be available.
• Account-based features will stop working.

ecobee Cameras

ecobee cameras require an active account and app access.

After account deletion:

• Cameras become inoperable.
• Camera features can no longer be accessed.

ecobee Homes

If you are the owner of an ecobee Home:

• The Home is deleted.
• Associated devices are removed.
• Other members lose access to that Home and its devices.

If you are only a Home member:

• Your account is removed.
• The Home owner's account remains unaffected.
• Other Home members retain access.

Cancel Subscriptions First

Before deleting your account:

1. Cancel all active ecobee subscriptions.
2. Verify cancellation is complete.
3. Then proceed with account deletion.

Failure to cancel subscriptions before deleting the account may cause service management issues.

Confirmation of Account Deletion

After submitting your request and reaching the Success page:

• Your deletion request has been received.
• Processing may take time to complete.
• You may continue to have temporary access until processing is finished.

Do not submit multiple deletion requests if you have already received the Success confirmation.