MYQ – Reconnect a Device After Changing Your Wi-Fi Network or Router

Category: Wi-Fi & Connectivity

Answer:

If your myQ device was previously connected and now appears offline after changing your Wi-Fi password, network name, router, or internet provider, use these steps to reconnect it.

Before You Begin

Use this article if:

• Your device previously worked in the myQ app
• You changed your Wi-Fi password
• You changed your Wi-Fi network name (SSID)
• You replaced your router
• You changed internet providers
• The device now appears offline

Do not use this article for first-time device setup.

What You'll Need

• Your Wi-Fi network name
• Your Wi-Fi password
• Bluetooth enabled on your mobile device
• Access to the myQ app
• A 2.4 GHz Wi-Fi network

Reconnect an Existing Device

1. Open the myQ app.
2. Locate the offline device on the Home screen.
3. Tap the device.
4. Select Reconnect Device or Troubleshoot Device.
5. Tap Update Wi-Fi Settings.
6. Follow the on-screen instructions.

Alternative Path

1. Open the myQ app.
2. Tap the Gear icon.
3. Select Devices.
4. Select the offline device.
5. Tap Update Wi-Fi Settings.

Complete the Wi-Fi Reconnection Process

1. Confirm the new Wi-Fi network.
2. Enter the Wi-Fi password.
3. Wait for the device to reconnect.
4. Verify the device returns online.

Reconnect Each Device Individually

If you have multiple myQ devices:

• Garage door openers
• Cameras
• Video keypads
• Doorbells
• Chimes
• Smart Garage Hubs

Each device must be reconnected separately.

If Reconnection Fails

1. Restart your phone.
2. Restart your router.
3. Confirm the Wi-Fi network is 2.4 GHz.
4. Move closer to the device.
5. Retry the connection process.

Verify the Device Still Exists in Your Account

The device should still appear:

• On the Home screen
• Under Devices

If the device is missing entirely, additional setup may be required.

Common Causes

• New router installation
• New internet provider
• Wi-Fi password changes
• Wi-Fi network name changes
• Router factory reset
• Device connected to the wrong network

Good to Know

• Reconnecting does not remove the device from your myQ account.
• Existing notifications and settings are normally preserved.
• Bluetooth must be enabled during many reconnection procedures.
• Most myQ devices require a 2.4 GHz Wi-Fi network.
• Multiple devices must be reconnected one at a time after a network change.