Ecobee – Overview

Created by Lamont Gibson, Modified on Sat, 27 Jun at 10:15 PM by Lamont Gibson

Purpose

This overview serves as the SmartHomeConcierge.ai master reference for the ecobee ecosystem. It provides a comprehensive summary of products, platform features, subscription services, mobile app capabilities, integrations, and common configuration categories used by SmartHomeConcierge.ai technicians when assisting customers and creating device-specific configuration articles.

Supported Products

ecobee Smart Thermostat Premium
ecobee Smart Thermostat Enhanced
ecobee3 lite
SmartSensor
SmartSensor for Doors & Windows
SmartCamera
Smart Doorbell Camera (Wired)
Smart Security System
Smart Light Switch
SmartBuildings
HVAC Monitoring
Air Quality Monitoring
Home Monitoring Services
Accessories

Mobile App Features

Feature	Description
Device Management	Add, organize, rename, and manage ecobee devices.
Thermostat Control	Adjust temperature, humidity, comfort settings, and schedules remotely.
Security Management	Arm, disarm, and monitor Smart Security devices.
Live Camera View	View live video from compatible cameras and doorbells.
Notifications	Receive alerts from thermostats, cameras, and security devices.
Device Health	Monitor connectivity, HVAC performance, and firmware status.
Shared Access	Invite family members to access and control devices.
Firmware Updates	Update supported ecobee devices.

Subscription Services

Free Features

Thermostat Control
Scheduling
Comfort Settings
Remote Access
Device Management
SmartSensor Support
Energy Reports

ecobee Smart Security

Professional Monitoring (supported plans)
Smart Security Management
Camera Monitoring
Alarm Notifications
Intrusion Detection
Cellular Backup (supported plans)

eco+

Smart Home & Away
Smart Recovery
Schedule Assistant
Time of Use Optimization
Community Energy Savings
Demand Response Participation

Core Hardware Features

Feature	Description
Smart Thermostat	Intelligent HVAC control with energy-saving features.
SmartSensor	Balances room temperatures using occupancy and temperature detection.
SmartCamera	Indoor monitoring with two-way audio and security features.
Smart Doorbell Camera	Video doorbell with person detection and package monitoring.
Indoor Air Quality	Monitors air quality and indoor environmental conditions.
HVAC Monitoring	Tracks heating and cooling system performance.
Humidity Control	Controls indoor humidity levels on supported HVAC systems.
Ventilation Control	Supports ventilators and whole-home air circulation.

AI Features

Feature	Description
Smart Recovery	Learns how long your home takes to reach the desired temperature and starts heating or cooling automatically.
Smart Home & Away	Uses occupancy to automatically adjust comfort settings.
Follow Me	Uses SmartSensors to prioritize occupied rooms.
Schedule Assistant	Recommends schedule improvements based on thermostat usage.
Person Detection	Detects people using compatible cameras and doorbells.
Package Detection	Detects delivered packages on supported doorbells.
Air Quality Intelligence	Monitors indoor air quality and recommends actions.

Climate Control Features

Heating Control
Cooling Control
Auto Heat/Cool
Smart Recovery
Smart Home & Away
Follow Me
Comfort Settings
Vacation Mode
Fan Control
Humidity Control
Dehumidification
Ventilation Control
Air Quality Monitoring

Security Features

Smart Security
SmartCamera
Smart Doorbell Camera
Motion Detection
Entry Detection
Intrusion Monitoring
Professional Monitoring (supported plans)
Emergency Alerts
Alarm Modes

Camera Features

Live View
HD Video
Night Vision
Two-Way Audio
Motion Detection
Person Detection
Package Detection
Video Recording (supported plans)
Camera Notifications

Notification Features

Temperature Alerts
Humidity Alerts
Air Quality Alerts
HVAC Alerts
Camera Notifications
Motion Alerts
Person Detection Alerts
Package Alerts
Security Alerts
Filter Change Reminders
Maintenance Reminders
Firmware Update Notifications

Energy Management Features

eco+
Energy Reports
Time of Use Optimization
Community Energy Savings
Utility Rebates (supported providers)
Demand Response Programs
Monthly Energy Reports
Runtime Reports

Privacy Features

Two-Factor Authentication
User Permissions
Shared User Access
Camera Privacy Controls
Secure Account Management

Smart Home Integrations

Amazon Alexa
Google Home
Apple Home
Samsung SmartThings
Home Assistant
Hubitat
IFTTT
Siri (supported devices)
Smart Security Integrations

Voice Assistant Integration

Amazon Alexa

Thermostat Control
Temperature Adjustment
Security Commands
Smart Home Control

Google Assistant

Thermostat Control
Temperature Adjustment
Smart Home Commands

Apple Home

Siri Voice Control
Scene Activation
Automation Support

Device Management Features

Add Devices
Remove Devices
Rename Devices
Comfort Settings
Schedule Management
Firmware Updates
Device Health
HVAC Monitoring
User Management
Security Management

Common Customer Requests

Install ecobee Thermostat
Connect to Wi-Fi
Create Schedules
Configure Comfort Settings
Enable Smart Recovery
Enable Smart Home & Away
Set Up Follow Me
Vacation Schedule
SmartSensor Installation
Camera Setup
Doorbell Setup
Smart Security Setup
HVAC Alerts
Air Quality Questions
Notification Settings
Firmware Updates
Voice Assistant Setup